Dear Team,
I am writing to formally raise a complaint regarding a defective laptop purchased through Flipkart and to request an refund.
I ordered the Lenovo IdeaPad Slim 1 AMD Ryzen 5 Hexa Core 5500U (16 GB/512 GB SSD/Windows 11 Home) 15ALC7/15ALC6 – Cloud Grey on 18 June 2026.
The expected delivery date was 21 June 2026. However, the delivery status was updated stating that the delivery partner could not reach me, despite the fact that I did not receive a single call or delivery attempt.
After contacting Flipkart Customer Support and requesting expedited delivery, the laptop was finally delivered on 28 June 2026 through an Open Box Delivery.
During the delivery, only the external condition of the products was shown. Once we powered on the laptop, we discovered that the hard disk was not installed, making the device unusable.
I immediately contacted Flipkart Customer Support and requested a replacement.
On 3 July 2026, a support representative connected with me through Rescue Lens, inspected the laptop remotely, confirmed that the hard disk was missing, and arranged for a Lenovo technician visit.
On 8 July 2026, the Lenovo technician inspected the laptop in person and also confirmed that the hard disk was not installed. He clearly advised that the laptop should be replaced.
Despite this confirmation, no further action was taken. I contacted Flipkart Customer Support on multiple occasions, and each time I was assured that the replacement request would be processed within 24 hours. Unfortunately, no resolution was provided.
Today, 20 July 2026, I contacted customer support again, only to be informed that the replacement period had expired. This response is extremely disappointing and unfair, especially since I have been consistently following up on this issue from the day the defect was identified. The delay in resolving this matter is entirely beyond my control.
Additionally, this purchase was made on EMI, and I have already paid my first monthly installment for a product that is defective and unusable.
I have attached all the relevant documents, including the Lenovo technician's confirmation and other supporting evidence, for your reference.
I sincerely request you to review and do the immediate action of A full refund of the purchase amount.
I am writing to express my deep disappointment regarding the unresolved issue with my laptop purchase. I have been continuously following up on this matter since 2 July 2026, but the issue remains unresolved.
Despite multiple follow-ups, no one has contacted us regarding this complaint. We have also made several attempts to reach your customer service team, but we have not received any meaningful assistance.
To make matters worse, one of your customer support representatives informed us that no complaint had been registered, which is extremely concerning considering the number of times we have followed up.
Lenovo has already confirmed via email that the laptop is defective. Given this confirmation, it is unacceptable that my return request has been rejected. I have attached all the relevant documents, including Lenovo's confirmation email, for your reference.
This level of service is highly disappointing and falls far below the standards expected from Flipkart. I request that you:
Approve the return of the defective laptop immediately.
Process a full refund without any further delay.
Provide appropriate compensation for the inconvenience, repeated follow-ups, and poor customer service experience.
I expect this matter to be resolved at the earliest. If I do not receive a satisfactory resolution promptly, I will be compelled to escalate the matter to the appropriate consumer grievance authorities.
I look forward to your immediate response and resolution.
I expect a prompt and fair resolution to this matter at the earliest.
Was this information helpful?
Post your Comment