[Resolved]  Flipkart — requesting for return policy

Address:

Rupnagar, Punjab, 140133

Hi i have placed order in flipkart on 10/02/2019 adidas originals x_plr sneakers for men for ₹7799 online payment,
Order delivered to me on 15/02/2019 from courier service delhivery,
When opened the parcel it was found that the delivery of the product was wrong, i got wrong product. The product that got was totally different from the product for which has ordered for. The color and model was different and the market price was low of the delivered product. Later the i have request the company to returned the product and the company rejected it because
(We’d like to let you know that your request for a replacement of cannot be fulfilled by the seller as the courier partner has confirmed delivery of the item to with the product being intact) ihave applied for return policy the company demanded the identity proof which was not acceptable because when i have place orders the product i didn't had top submit the identity proof and also when i got his product i didn't had to submit my identity proof. Then why i have to submit it now when i requested for the return policy? Like this the i have returned request was been cancelled 2 times from the company.
I have also share unboxing video. Later i called at nch to lodge a grievance against flipkart company. Complaint no 1167259
Expected — i wants the product to be returned and amount to be refund as soon as possible.