Flipkart — Return and Refund Delay - Handbag Order_ order id OD[protected]

I am writing to lodge a formal complaint regarding the return and refund process for my recent order of a handbag. The product I received did not contain the brand or company label, and I was dissatisfied with the fit and color. Consequently, I initiated a return request. The order id is OD[protected]. The Invoice copy is attached for your reference.

However, when the return executive visited my home, they refused to collect the product citing the missing company label. This was unfair, as I returned the product in the exact condition it was delivered to me. Later, Flipkart itself created another return request, but once again the executive declined to take the product for the same reason.

Due to these repeated refusals, the 7-day return window is at risk of expiring, which would unjustly prevent me from receiving my rightful refund. This situation has caused significant inconvenience and feels like deliberate harassment and denial of consumer rights.

I request Flipkart to urgently resolve this matter by accepting the return and processing my refund without further delay. I expect a prompt response and corrective action to ensure fair treatment.