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Flipkart — Return of an incompatible product

I have purchased one Faber chimney on 4th oct from Flipkart order Id OD[protected]. Brand has denied installation as the product is not at all compatible for my kitchen. Hence I requested Flipkart as an exception to return the product. As it can't be installed as mentioned by brand technician. As per product policy it is eligible for replacement I know.but as I purchased it through online hence every details was not mentioned minutely on app. So I had a word with senior person and she raised a complaint IN[protected] with 24 TO 48 HRS TAT and raised return request so that I can get refund as an exception.but I see it got cancelled next day. I have reached them multiple times to return the product as it's not useful for me and there is no proper return policy mentioned on their app if it is incompatible.they didn't keep their promise and giving me time to wait only again and again. The return policy will be over tomorrow.it costs around 9000.i can't let my this huge amount money wasted like this n I badly need refund so that I can purchase a compatible model again.
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Flipkart customer support has been notified about the posted complaint.
Oct 22, 2021
Updated by Dibyamon
So what will be the next course of action from their end? I need my money back when I will get that from them? Let me know everything
Verified Support
Oct 22, 2021
Flipkart Customer Care's response
Hi, We are happy to let you know that the seller has initiated the return request for the "Faber Hood Mercury HC TC BK 60 Auto Clean Wall Mounted Chimney". Kindly note the pickup of the product is scheduled on Oct 25, 2020 and once the pickup is confirmed the seller would initiate the refund which would reflect within 5 business days in your source of payment. Your kind understanding is appreciated.
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