Flipkart Complaints & Reviews

On 2nd Oct, I had ordered an Asus TUF F15 laptop from Flipkart (seller: TBL Online). I had pre-paid the amount of Rs.86, 990 via credit card and was promised the delivery by 4th Oct. Flipkart flipped on that and pushed the date back to 7th Oct. Since then they've been lying to me and giving me false assurances that they've been working on my problem. The latest delivery date that their social media team gave me was 17th Oct. But the product has not been shipped yet. It has been 16 days to the date I'm filing this complaint on, and all I've got is lies, misinformation, false assurances, stress, trauma and mental harassment. Add to that the hours I've wasted on contacting Flipkart Customer Support for nothing. I had informed them early on that I have my semesters on 15th Oct and that I needed the laptop before that date, and had asked them to put my issue on priority and deliver the product before 15th Oct. They had assured me that they'll deliver it by 15th positively but they didn't. I had sold my old laptop based on the delivery date that Flipkart gave me (4th Oct) but now I am facing grave inconvenience by not having a laptop during an online exam. I have been in a really bad mental shape due to Flipkart's pathetic behaviour and unaccountability. I have tried approaching @flipkartsupport on Twitter as well, and they don't care at all and have been stalling my complaint for a long time now. Flipkart has completely hung me out to dry. Please help me get a heavy compensation of at least Rs. 30, 000 for all the trouble they've made me go through to date. It has been a stressful couple of weeks.

I ordered a laptop from flipkart on 3rd September, the delivery date was 7. It has not been shipped yet. I called to their customer care, they said they are going to resolve the issue by 16, then I again called on 16 then they said they'll fix it by 18 and now my orders page is showing issue unresolved, I am in a huge trouble. If I don't get my product asap, I'll not buy anything from flipkart in my life.

Order# OD[protected]

Replacement ID:[protected]

Replacement ID:[protected](The actual ID which was accepted)

Refund ID:[protected] (The active refund ID)

Refund ID:[protected]

Refund ID:[protected]

Email: technologist.[protected]@gmail.com

Mobile# [protected]

Hi,

I ordered an Apple iPhone 12 from Flipkart during the BBD sale on 02/10/2021. I received the order on the same day. This phone was for my family member and since I use a lot of Apple products, I placed a lot of orders from Flipkart so I had blind trust and just opened the box and removed the phone and gave it to my family member. They started using the device and realised the display was defective. When I checked I found out the display was defective. I went back and checked the box to investigate further and found that my box had missing items. The documentation and sim card removal tool and also the apple stickers.

I believe the order delivered to me was either refurbished or a fraud.

I buy a lot of stuff from Flipkart and have ordered over 2 lakhs worth products in this sale alone. I have even ordered an iPhone 12 mini that has no issues.

I contacted customer care on 08/10/2021 and they told me the issue will be resolved by 10/10/2021 and on 10th they told me it will be resolved on 12/10/2021 and today that is 12/10/2021 they informed me that the issue will get resolved by 15/10/2021. This issue is being dragged without resolution and I am being harassed.

My replacement was finally accepted and was delivered on 17/10/2021 night. When I opened the package I was shocked to see the seal was partially removed and when I opened the box only the phone was there and the remaining items in the box were empty. I did not receive a charging cable nor did I receive any documentation. This is an absolute scam by Flipkart.

Being suspicious about the kind of product delivered to me i took the phone i received to the nearest Apple service center and asked them to run a diagnostic tool of theirs to check if the phone is working fine. On running their diagnostic tool it was found that the phone is defective. Please find the report attached below.

Not only did Flipkart send an order with no accessories and just a phone inside the box but also the phone sent to me was defective. This is the biggest SCAM I've ever come across.

I BEG/REQUEST YOU TO RESOLVE MY ISSUE ADAP AND JUST REFUND MY MONEY. I DO NOT REQUEST FOR ANY COMPENSATION OR ANYTHING EXTRA, JUST WANT MY MONEY BACK.

This is an absolute waste of my time and money and I request you to return my money ASAP. I will never buy anything from Flipkart again.

I request you to address my issue and refund me the amount or I will have to take my case to the consumer forum and media and the internet of how Flipkart scammed me.

This is the last thing I would want to do as I have been a loyal customer of Flipkart and would like my issue resolved ASAP.

Please find attached photos and also a letter from apple service center confirming the device sent to me is defective.

Regards,
Farhan Yunus

My mother was supposed to travel from Bangalore to Hyd on the 30th of Sep. However, she had a health condition on that day on account of which her travel plans had to be delayed.

I called the Flipkart Travel team immediately on what are my possible options. The person on the other end did not sound very confident especially around cancellation and asked me to contact the airline directly. I called Indigo and learnt that there would just be a Rs99 cancellation fee from their side and possible charges from the travel agent. I called Flipkart Travel again and shared that information to which he went and did some calculations and mentioned that there would be an approximate Rs600 cancellation from Flipkart and the remainder would be returned to me. I had used about 3400 odd Flipkart Supercoins for the flight booking and was categorically told by the agent that those would be returned within 24 - 48 hours. I asked this twice specifically and got the same response.

When I didn't see the Supercoins return to my account after a few days, I called Flipkart Travel again. This time they did a U-turn on me and claimed that Supercoins aren't refundable and are lost. I got super frustrated at this time since basis what I was told I went ahead and cancelled the flight rather than reschedule which would have kept my supercoins intact. I have called in almost a dozen times for them to listen in to the calls between me and the agent since it was his fault that I was given incorrect information, however, they just keep using a delaying tactic and repeat the same information to me.

My friend have ordered a Mobile to my Mothers address, still now it is not delivered..it is showing out for delivery..

The delivery boy saying rudely we have lost the product, we cant deliver it. You can complain against us. We dont care.

The customer care service also not helping me..

This is the first time horrible experience i had with flipkart..

I bought HP M22F monitor opened it once since received, and on the 8th day, I find some display issues with the product so tried to return back but the return policy has ended up just a day before so tried to get that manufacturer warranty so took the item to the HP service center as guided by the Hp online they find the product is defective and can be refunded with the letter that can be issued from the service center of which its actually made procedure through Hp online itself. so need to confirm the same can be accepted by Flipkart to raise the return with the letter of approval. I said the same with the Flipkart support team but none responded properly. I was wondering how the team is so irresponsible to react while they have sent a Damaged product. Now they are not responding to my loss.

I have placed two orders on October 2
Here are the details:-
Order ID - OD[protected]
Order ID - OD[protected]

Both the above orders was about Rs 3000 due to which one offer was applied ( Shop for Rs 3000 and get Fortune mustard oil @ Rs 1).
But due to cancellation of items by the seller, the offer was not applied .

Most of the items was cancelled due to which benefits was not given regarding the offer .

Even Flipkart is not given any resolution yet, they are just increasing their time for a resolution.

I want the benefits of the offer else any compensation

I want to exchange my mi 10t phone. but when i try to enter imei no, an error show that imei no do not matched with phone model mi 10t.

The actual delivery date of the books was supposed to be 7th October, and I still do not receive them, even the order was prepaid and the flipkart service even do not talk properly even I am the flipkart plus member.

Please help to find the solution, now the price of the books increased by 200 if I order them on my behalf, so I do not want to cancel them

My Name is Abhishek kumar
my mobile no.-[protected]
email- [protected]@gmail.com
my issue is i can't login flipkart, i think my flipkart account has been blocked by flipkart.
In my account many products invoices and also around 2000+ supercoin. Plz unblock my account.
if you wants documents to verify my details of my account so ask me.
i have urgent issue, i have a product whose bought from this flipkart account and that product has a warranty issue and that product physical invoice i losted so, i wanted to unblock my account so i can download invoice of that product and claim my warranty . it's a emergency plz unblock my account.

maine unko email pe defect prodoct ki pic bheji thi bt koi reply aata us se pahle mera flipkart account block kar diya jis se mera defect laptop wapas nahi gaya or mera flipkart account block kar diya 1 year hone wale abhi tak mera problme solve nahi huaa,
Please help me, please unblock my flipkart account

Complaint against order id no. Od[protected] delivery pending from 5 th oct.2021, order dt. 3rd oct.2021, alredy paid from hdfc credit card amount rs. 1211/- with super coins deduct from my wallet. There delivery scheduled shown me firstly 5th oct.2021, now today is dt. 18.10.2021 delivery still pending i cant received my grocerry products. Please refund intiate my credit cards accounts urgently required. Regards sanjiv kumar shah (m) [protected], e mail id - sanjeevk.[protected]@gmail.Com.

Order id:- OD[protected] . The flipkart and it's customer support is still ignoring me, does not understand my problem. Flipkart is always giving me a new time deadlines to resolve the isse. Please help me! I want my product back as soon as possible! Please make the replacement. Customer support does not resolve my issue. I requested the replacement on 13 October 2021 but today is 18 October 2021. Flipkart customer support promised to resolve the issue by 15 October but still no action has been taken. Please do something. I am very disappointed 😟. I have also registered many issue but no action is there!

My Name is Abhishek kumar my mobile no.-[protected] email- [protected]@gmail.com
my issue is i can't login flipkart, i think my flipkart account has been
blocked by flipkart. In my account many products invoices and also around
2000+ supercoin. Plz unblock my account.
if you wants documents to verify my details of my account so ask me.
i have urgent issue, i have a product whose bought from this flipkart
account and that product has a warranty issue and that product physical
invoice i losted so, i wanted to unblock my account so i can download
invoice of that product and claim my warranty . it's a emergency plz
unblock my account.

I have ordered an iPhone 12 on 2nd Oct 2021 & the promised delivery date was 6th, Oct.
but as of today i.e 18th Oct, the product has not shipped yet & there is no update regarding it.
I have called customer care many times they are only saying one thing that your product will be delivered soon and extend the deliver date to 21st Oct.

Order# OD[protected]
Replacement ID:[protected]
Replacement ID:[protected](The actual ID which was accepted)

Refund ID:[protected] (The active refund ID)

Refund ID:[protected]
Refund ID:[protected]
Email: technologist.[protected]@gmail.com
Mobile# [protected]

Hi,
I ordered an Apple iPhone 12 from Flipkart during the BBD sale on 02/10/2021. I received the order on the same day. This phone was for my family member and since I use a lot of Apple products, I placed a lot of orders from Flipkart so I had blind trust and just opened the box and removed the phone and gave it to my family member. They started using the device and realised the display was defective. When i checked i found out the display was defective. I went back and checked the box to investigate further and found that my box had missing items. The documentation and sim card removal tool and also the apple stickers.
I believe the order delivered to me was either refurbished or a fraud.
I buy a lot of stuff from flipkart and have ordered over 2 lakhs worth products in this sale alone. I have even ordered an iPhone 12 mini that has no issues.

I contacted customer care on 08/10/2021 and they told me the issue will be resolved by 10/10/2021 and on 10th they told me it will be resolved on 12/10/2021 and today that is 12/10/2021 they informed me that the issue will get resolved by 15/10/2021. This issue is being dragged without resolution and I am being harassed.

My replacement was finally accepted and was delivered on 17/10/2021 night. When I opened the package I was shocked to see the seal was partially removed and when I opened the box only the phone was there and the remaining items in the box were empty. I did not receive a charging cable nor did I receive any documentation. This is an absolute scam by Flipkart.

This is an absolute waste of my time and money and I request you to return my money ASAP. I will never buy anything from Flipkart again.

I request you to address my issue and refund me the amount or I will have to take my case to the consumer forum and media and the internet of how Flipkart scammed me.
This is the last thing I would want to do as I have been a loyal customer of Flipkart and would like my issue resolved ASAP.
Regards,
Farhan Yunus

I ordered four items on 7th Oct at around 8:12 PM. I paid around Rs. 2731 through Paytm wallet, 10 days back. My orders had not been placed at that time. First I contacted Flipkart customer care, they first said we have not received money from your bank. But It was Paytm Wallet. So I contacted the Paytm service. They said that money has been sent to Flipkart. You should contact them. So that time I contacted two times with Flipkart personnel. They advised me to wait 8 more days and my money will be refunded. But still, now I have not received any money.

I have ordered an Frozen Girls Maxi/Full Length Festive/Wedding Dress (Purple, Sleeveless) on flipkart and it was shown that it will be delivered on October 11 2021, but when I tried to track my order today, it is showing as delivered today when I have not received it. My Product No is OD[protected]. Please resolve this issue.

SAMSUNG a7 Lite tablet booked by paying the full payment on 5th Oct and to be delivered on 8th Oct but till date the product not delivered, and not provided any option to cancel the order. while query raised through help portal of Flipkart, no suitable replies are providing except we are on job to resolve your complaint.

I am totally vexed with the Flipkart customer care & delivery mechanism.

kindly help to cancel my order and to get my refund, please.

I have order a product on 3rd oct and promise date was 15th Oct and I got message on 14th October my product was out for delivery. I called the delivery guy and told that he will deliver in next 1 hour and I waited for 2 hours. After ifor more than two hours I tried to call the delivery guy but he is not picking my call then I called the customer support and they told me that I will get my product on 15 October. On 15 October I got another delivery guy number and try to call him but delivery guy not picking my call and I waited till 7 PM but the product not delivered. Again I called the customer support and raised a complaint with incident id IN[protected] and I got a email that my issue will resolve by 19 October. And on 16 October I got other mail stating that my issue will resolve by 21 October. Again I called the customer support to know the reason behind this delay and they are failed to explain the exact reason. I last hope on Flipcart. In my opinion Mumbai DabbaWala guys are far better than this Flipcart delivery service. Better to learn from them.

OD[protected]
I ordered an Aristocrat Trolley which was delivered on 08/10/2021, the same has a broken zip so I asked for a replacement on the same day of delivery. Since then, multiple pickup agents came to my doorstep citing that the same will be picked up in a van and also they never brought the replacement with them either. I have tried calling the customer care multiple times and have arranged a callback multiple times but nothing happens. Please resolve the issue asap.