[Resolved] Flipkart — return of fastrack watch

chandradeep singh

from Delhi, Delhi

Address:	Udaipur, Rajasthan
Website:	www.flipkart.com

Dear flipkart executive

This complaint is regarding my order id - od[protected], a fastrack watch ng3089sl01 black magic analog watch - for man. I got my order on 24 may, 2017 and as the product was not up to my choice mark. I requested to return it. And someday i found that my return request has been cancelled by flipkart. And the return date of product had been expired. I did e-mail twice to flipkart to raise this issue but they even did not interested to reply me. This is not expected with flipkart. I haven't used it since i got it and still want to return it.
Now this is very clear from my side that either you have to take this order back otherwise i have to file a complaint against flipkart for this fraud action.

Regards

Chandradeep singh
[protected]

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Sep 2, 2017

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Jul 28, 2017

Flipkart Customer Care's response We will revert on customer complaint.

Verified Support

Jul 29, 2017

Flipkart Customer Care's response We understand your concern that the product you received have different size and color.

We're sorry to hear that you're facing issues with your above product.

Since the product was delivered to you on May 24, 2017, it has crossed the seller's 10 days replacement period. Due to this, the seller will not be able to fulfill your return request.

The good news is that the product is covered under the manufacturer's warranty. You can get in touch with the brands authorized service centre and they'll be able to help you out in case of any product related issues.

The invoice for this product has been sent to you in this email. This can be used to avail services at the brand's authorized service centres within the warranty period.

Here is the brand authorized service centre address nearby your location -

Venus Watch Co., 12, Sarang Marg, Suraj Pole, Udaipur 313001 Ph:[protected] zahir.[protected]@rediffmail.com

Hope this helps.