[Resolved]  Flipkart — sale during diwali at cheaper price but later refunded forced to buy at higher price

Order sold at cheaper price during diwali.. Cancelled by the seller.. Flipkart says buy a new one at new price.. I am not ready to accept wallet amount this time..

Cancelled: samsung galaxy on max...in your order with order id od[protected] has been cancelled. The amount you have paid for the above product (S) will be refunded. We will notify you via email and sms when the refund is processed. Please check your email for more details.

With exchange of old phone, the effective amount paid was 5951/- which included buy back gurantee at 99/-
Now both price of phone and buy back has gone up high. Hdfc 10% instant discount has been removed. The effective price has come up to 10663/-
Through all the luring offers and sales to show high earnings, this kind of techniques are applied and later all the orders get cancelled and money refunded.. Flipkart blames sellers and asks us to buy new phones..
This purchase experience has become worse than buy on the road side shops..
We expect some reliability.. If we have bought some gift for someone on a particular day and it doesnt arrive on that day instead your money is thrown back at your face is frustrating shopping experience.. I dont want refund.. I want the phone at the price you promised..
Was this information helpful?
No (0)
Yes (0)
Dec 11, 2017
Complaint marked as Resolved 
Flipkart customer support has been notified about the posted complaint.
Verified Support
Oct 22, 2017
Flipkart Customer Care's response
We will revert on customer complaint.
Oct 25, 2017
Updated by rajababu.bula
No one even called so far.. looks like they dont want to resolve this..
Verified Support
Oct 29, 2017
Flipkart Customer Care's response
We interacted with the customer and informed him that the order was cancelled from the seller side hence we're closing the complaint from our end.
Oct 30, 2017
Updated by rajababu.bula
Dear consumer complaints forum,
The person who called me mentioned he is not responsible to write what he told orally.
The terms and conditions indicate that the seller can change his mind whenever he wants to..
In this case seller decided to refund the money and not deliver the product as per the promised date and decided to remove all the offers promised increasing the price at which the product could be purchased.
This is like I reach a store and buy a product, pay a price and expect him to deliver it at home.. the seller never turned up but because he could sell to others at higher price, he decided to send someone with money and tell him come back to store and buy at a higher price..
Is this how business works? Is there no law against this gambling sellers are doing? And flipkart being the top rated seller encouraging such activities..
Can you help here please?
Thanks
Verified Support
Nov 10, 2017
Flipkart Customer Care's response
We already interacted with the customer and informed him that the order was cancelled from the seller side hence we're closing the complaint from our end.
Complaint comments 

Comments

my proble is same. i have order flying machine boat and same was canceled by flipkart. why they cancel? they are using our money at free of cost. i want a product.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Flipkart
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    55%
    Complaints
    46700
    Pending
    0
    Resolved
    25440
    Flipkart Phone
    +91 80 4274 9527 [Grievance Officer]
    +91 80 4908 3910 [Grievance Officer]
    +91 12 4615 0000 [Corp Office]
    Flipkart Address
    Vaishnavi Summit, Ground Floor, 7th Main, 80 Feet Road, 3rd Block, Koramangala Industrial Layout, Bangalore, Karnataka, India - 560034
    View all Flipkart contact information