[Resolved]  Flipkart — samsung galaxy s7 delivery

Address:

462041

I ordered a samsung galaxy s7 phone (Order no. Od[protected] on date 8th of november in exchange of my motorola 3rd generation phone. As my assured delivery date was 11th of november, i completely formatted my phone, removed all sim cards and memory card and waited for the delivery. On 11th of november i received a mail that there will be a 1 day delay in delivery. On 12th of november when i called to the customer support they said my delivery date has been changed to 16th of november. I patiently waited for 16th of november but in morning i received a mail by flipkart support that my phone won't be delivered due to logistical challenges and that i need to order a new phone and they wanted to talk to me regarding this matter. Today 18th nov till now neither i have received any phone call regarding the matter nor any reply for my mail. Its 3rd day today since i replied to their mail. I called numerous times regarding the matter but i got no help from the customer care. Since 11th nov i was using a bar phone and now i am literally fed up with the service and customer executive response. I actually don't understand the term f assured used by the flipkart. I don't feel any assurance regarding their service. Reordering the device won't solve my problem as i ordered it on a special offer. I am facing lot of trouble due to your service.