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Happened with me yesterday. Bought asus zenbook 14 for 72k. Laptop is overheating so much, ordered for replacement/refund. Now flipkart will take 17 days to replace.
Hats off to customer service who says, its not in their hands and only asus brand will do something.
This is really messed up
Hats off to customer service who says, its not in their hands and only asus brand will do something.
This is really messed up
I also had worst experience with Flipkart. They first trap the customers in the name of exchange offers and then reject the exchange on minor issues and extort for making full payment at the time of delivery. A minor scratch on the outer body of old laptop was enough for them for rejection even though it was not the part of the questionnaire at the time of fixing the value of old laptop.
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The laptop stopped working within a few hours when I bought it. You got it for 72k, I got it for 75k, so I kind of know how you must've felt.
All things set aside, it's good to know that your problem was solved.