Flipkart — Showing "Your order is put on hold"

I placed an order OD[protected] worth Rs. 9, 432 in Flipkart today morning[protected] and its status is showing "Your order is put on hold".
I contacted customer care they told me to wait some time and its been 5 hours and yet, the same status. I placed another order for a peanut butter, just Rs. 90 and it is also showing same hold status.
I tried placing the order from another account and it is not showing any on hold issue. Customer support is useless they are asking me to wait 24 hours. I cant even cancel the order, either I want the product to be shipped or need an option to cancel the order. so that I can get the refund before this sale ends and can place another similar order in Amazon.
I dont have money to place a parallel order, only option is to get refund and place another order. I had an accident in April month and life was so tough after that, this is hard earned money and Flipkart seems to be giving so respect about thus.