[Resolved]  Flipkart — Still not received my refund amount in my bank account

Website: Flipkart

Hi Sir, Ma'am,

I have ordered a OD[protected] for Misthaan Culture Kaju Katli Box.
from Flipkart.com worth Rs. of 788 on 11 aug 2021. Because of quality issue I didn't like the product and cancelled it. I got a message from Flipkart.com saying that "Your refund has been initiated and it will be credited to my bank account on 12 aug.

I waited till 12 of August but didn't get the message for money refund from my bank account. I called Flipkart.com and the way they responded was shocking for me. They said they had done the refund to you bank. Kindly contact to your Customer Care of your issued bank. Flipkart.com is not going to loot your money. But actually they did. I called to paytm payment bank Ltd and they said they have not received any refund from Merchant Flipkart.com. They said me to ask the ARN number from Flipkart.com, so that they can check in their system.

Again I called to Flipkart.com and asked for the ARN number. On that they said that they are not having any ARN number since I have done the payment through upi . Instead of that they had given me one Reference No and told me to give that number to my bank so that they can check. They send me one mail as well in that they have mentioned about the Reference number and the refund which had never ever happened.

I again called to paytm payment bank Customer Care and told that Reference No. which I got from Flipkart.com but paytm payment bank guys were unable to see any details using that number But Flipkart.com didn't give me any ARN number. After that paytm bank guys told me to forward the mail which I had received from Flipkart.com and told me to wait for 24hrs.

I forwarded that mail to paytm payment bank and rise complain ticket and received a mail from them stating that paytm payment bank has not received any refund from the merchant Flipkart.com. They said me to contact to Flipkart.com.

I again called them and this time they were not even bother to resolve my issue. Instead of that every time they are saying that Refund has been done from Flipkart.com. Your bank is lying your money, Kindly contact to your bank. When I say raise a ticket regaring my issue to your higher management, They do that but next moment I get the same mail in which they mention the same thing "Your refund has been initiated and it will be credited to my bank account ". Flipkart is not even interested to refund my money. I am pretty sure the problem is from Flipkart.com end.

Sir, I am going to attach the relevant document. Kindly have a look and try to resolve my issue. I will be very thankful to you. Below are few more detials:

Order No- OD[protected]

Refund Transaction No given by Flipkart.com[protected]
Ticket/Reference - Refund related [Incident: IN[protected]]