[Resolved] Flipkart — technical officers make promises and didn't keep up

Maheshbabums

from Chennai, Tamil Nadu

Address:	Bangalore, Karnataka
Website:	Www.flipkart.com

I have ordered lg ac on 24th march 2018. I ordered 2018 model ac but i have been given with 2017 model. For this flip kart arranged for technical officer visit on 28th march. Flip kart technical officer kalil bhai and abdul made promise that they will provide the replacement product on the same day when they did uninstallation but i haven’t received any replacement on the same day.
Kalil and abdul made promises that they will do installation for free of cost for the replacement product. But now they ask me to contact flip kart directly.
I want to take action against them

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May 3, 2018

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Apr 02, 2018

Flipkart Customer Care's response We will revert on it.

Apr 02, 2018

Updated by Maheshbabums I have done replacement of my lg ac. Flipkart agreed to fit the qc for free of cost because flipkart's authorised service centre called jeeves had already gave commitment to do it for free of cost.

Even i got a call from jeeves service that installation will be done for free of cost. Suddenly flipkart and jeeves service centre both are saying now to pay me for installation.

Apr 09, 2018

Updated by Maheshbabums I am getting calls from Flipkart but they seem to divert the issue and saying the same thing again and again.

This is not a first time iam suffering because of Flipkart. For most of the products iam facing issue.

Just saying sorry is not enough.

Verified Support

May 05, 2018

Flipkart Customer Care's response Customer raised a complaint regarding the installation of the product delivered. We have interacted with the customer and confirmed that the installation is completed. Hence, closing the complaint from our end.