Flipkart — to buy samsung s25 mobile in exchange of iqoo 11. exchange denied even when my phone is in completely new state.

Hi Sir/Mam,

I recently made payment from my card for buying Samsung s25 mobile in exchange offer for iqoo11 mobile from FLipkart. my mobile is in completely new state (confirmed by the vendor who came to receive mobile) but in the flipkart reset app it is showing while exchanging device mismatch. (it is saying ram and storage donot match)

My order ID is OD[protected]
seller BTPLD
order confirmed date is 24 feb 2025

I want to specify here that while applying for exchange flipkart app don't ask for storage variant or ram variant and not even IMEI is asked then how come at the time of pickup the exchange become mismatch. Flikart app only asks for brand name, device model. (already attached in screenshot as proof)
THis is a fraud which is happening where as a customer I make advance payment and then at the time of pickup with false reason my exchange is cancelled thus I loose the good offer for which I paid my time and money.

Kindly look into this fraud and help me in getting my purchased mobile.