[Resolved] Flipkart — transaction cancelled but amount is deducted from the bank

Narasimhamurthy N

from Bengaluru, Karnataka

Address:	Bangalore, Karnataka, 560102
Website:	www.flipkart.in

Hi,
I am Narasimhamurthy.
I was trying to book a Nokia mobile phone by selecting EMI option @flipkart on 13/March/2018 while proceeding a order transaction is declined but amount is deducted from my credit card. ₹13220 is deducted and next day filpkart guys are refunded the amount but on 15th March 2018 it seems again marchent has requested the EMI amount bank has transferred the EMI amount to marchent this amount is not refunded.
When I call filpkart customer care they are not resolving my issue.
Regarding this I have taken complete details from the bank it's clearly mention that amount is sent to filpkart marchent.
Please help me to solve this problem.

Contact details: [protected]/ [protected]@gmail.com

Thank you

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Jun 8, 2018

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Apr 30, 2018

Flipkart Customer Care's response We will revert on it.

Verified Support

May 05, 2018

Flipkart Customer Care's response Customer raised a complaint regarding the the payment made while placing the order. We have interacted with the customer and informed customer to raise a charge back with the bank for further assistance. Hence, closing the complaint from our end.