Flipkart — transaction failed and money deducted but not refunded

mradul_tiwari15

Address:

Flipkart India

Before covid lockdown, i've ordered a package from flipkart worth rs. 1332 and made a payment through sbi yono app (Android). Money got deducted from my sbi account but order wasn't placed. I've tried to contact their customer support (Both flipkart and sbi) but they haven't paid attention and asked to contact sbi. Sbi in-turn are saying that flipkart have got the payment.
Both of them are just saying to ask the other party.

I'm firing a complaint against both of them (Seperate for sbi).

Below are the transaction details.

08 mar 2020
Rs. 1332.00
Transfer to:[protected]
Upi/dr/[protected]/flipkart/indb/[protected]@/na

Sbi account no: [protected]
Branch code: 3076

(I've also attached transaction invoice image generated though sbi yono app)

+1 photos

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Flipkart customer support has been notified about the posted complaint.

Aug 19, 2020

Updated by mradul_tiwari15 Link to corresponding complaint against SBI : https://www.consumercomplaints.in/state-bank-of-india-sbi-transaction-failed-and-money-deducted-but-not-refunded-c2695024

Aug 19, 2020

Updated by mradul_tiwari15 Flipkart Order ID: OD[protected]

Verified Support

Aug 20, 2020

Flipkart Customer Care's response Hi, Thanks for getting in touch. We are sorry to inform you that we are unable to find your order details from the shared information. Request you to share the correct order ID in order to assist you further. Hope to hear from you soon.

Aug 20, 2020

Updated by mradul_tiwari15 The payment was done and money got deducted but order was not placed. I've also contacted you earlier but still no resolving has been done from your side (Look the attached image). Bank is saying they have transferred the money to Flipkart.