[Resolved]  Flipkart — Travel ticket refund on flipkart

Address:

FLAT NO. 401, 3RD FLOOR, PLOT NO-60-61 , BLOCK-D, SEWAK PARK UTTAM NAGAR Dwarka South West Delhi India 110059

Dear all,

I have made the booking from flipkart travel. I am very disappointed with the service and response from flipakart team. Please note the booking id: ff[protected]

I randomly checked with air india customer service and got to know that flight as booked is not operational:

Pnr: jyfkz
Air india ai-851
From del to pnq
Etd : 26th april 2021
Eta : 26th april 2021

Booking id ff[protected]
Booking placed on feb 17, 2021

I had no information from travel agent flipkart about air india flight cancelation. Then i approached flip kart to confirm about flight cancelation from air india but flipkart has not updates. I raised the concern to get my full refund but no action taken yet. After so many calls and emails flipkart wrote “booking is cancelled from customer’s end”. So refund will be processed through ra and it takes 120 days from the date of cancellation. As soon as ra gets approved from the airlines end we will initiate your refund and it will get credited in your original payment mode within 9 days after date of initiation.

My point of concern is:

1. Why flight cancelation information not received from flipkart
2. Why flipkart mentioned that customer has raise the request of cancelation
3. How do customer know that flip kart has processed through ra with air india
4. I took travel insurance of free cancelation of ticket. If i didn’t travel, then i must get insurance amount refund.

Flipkart custom care executive have lack of knowledge and information.
No updates from their end. Worst customer service.

If i being plus customer of flip kart get this service, then what else could be expected. Please get me total refund of air india flight ticket and travel insurance amount.


Enclosed here with the ticket & insurance.

Regards,

Rakshit mishra [protected] [protected]@yahoo.com
Anupam mishra [protected] [protected]@gmail.com