Flipkart — Unjustified Restriction on Prepaid Orders and Lack of Customer Support

I am filing this complaint against Flipkart for unfair trade practices and lack of resolution regarding an issue that has been affecting my ability to place prepaid orders on their platform.

For the past several days, I have been unable to place any prepaid orders on Flipkart. Whenever I attempt to pay using debit/credit cards, UPI, or other prepaid methods, I receive an error message stating: "Transaction declined on the basis of risk checks." However, I am still able to place orders using Cash on Delivery (COD) without any issues.

Despite multiple attempts to contact Flipkart’s customer support, they have been unable to provide any valid reason for this restriction. The representatives themselves seem unaware of why this issue is occurring and have failed to offer a resolution. This has caused me significant inconvenience, as I am unable to make prepaid purchases, avail Flipkart-exclusive discounts, or use my preferred mode of payment.

Complaint Details:
Nature of Issue: Prepaid orders getting declined due to unexplained "risk checks, " while COD orders work fine.

Attempts to Resolve: Contacted Flipkart’s customer support multiple times, but they failed to provide a resolution.

Impact on Consumer Rights:
Unfair restriction on my ability to make purchases freely.

1 . Lack of transparency in Flipkart’s risk-check policies.

2. Financial inconvenience, as prepaid transactions often come with exclusive discounts and cashback offers.

3. Poor customer service, with no clear resolution provided.

Relief Sought:

1. Immediate removal of the restriction on my account so I can place prepaid orders without any issue.

2. A proper explanation from Flipkart regarding the reason for these risk checks.

3. Action against Flipkart for failing to provide adequate customer support and restricting payments without justification.

4. A directive to Flipkart to improve its customer service and transparency regarding payment restrictions.

Flipkart’s actions are causing unnecessary difficulties for legitimate customers, violating fair trade practices and consumer rights.
I look forward to your intervention in this matter.

Sincerely,

Jaison Jacob