Flipkart — Urban Terrain UT1000 MTB 27.5 T Mountain Cycle (21 Gear, Black)

Hello Flipkart support

I ordered Urban Terrain UT1000 MTB 27.5 T Mountain Cycle (21 Gear, Black) on 29-Nov-2022 (Order Id: OD[protected].
I received the product on 6-Dec-2022. A technician visited to assemble the bicycle on 09-Dec-2022. The technician identified that the cycle delivered to me was not the one that he came to assemble. As the cycle was not the one I ordered, I decided to return it.

I raised replacement request to replace the item on 9-Dec-2022. I uploaded all relevant pics and involice using the flipkart app on 9-Dec-2022.
Same day I received a phone call and a mail from flipkart asking me to fill and sign a consent letter and to send it by reply mail. I duly filled and signed consent letter and sent by reply mail on 9-Dec-2022 at 21:23 PM
To my diappointment this return request was closed 12-Dec-2022 without resolving, mentioning not receiving consent letter from me.

I requested f lipkart customer care to reopen the return request which support person politely refused and instead I raised a new return request on 12-Dec-2022.
I uploaded all relevant pics and involice using the flipkart app however did not send consent letter because this time no one asked me.
Flipkart closed my this return request on 15-Dec-2022 again without resolving citing not receiving consent letter from my side again.

Soon after request was closed mentioning consent letter not being sent, I immediately uploaded using flipkart app and called the customer support to reopen return request which customer support executive showd inablity to do.

Since customer support could not reoprn the return request, I requested to raise a fresh return request on 15-Dec-2022, which is still open as I write to you on 18-Dec-2022.
This time I have uploaded all relevant pics, involice and duly filled and signed consent letter using the flipkart app on 16-Dec-2022, however the issue still remains unresolved with no update from flipkart.

I request you to please look into thi matter and help me getting either refund or the bicycle that I ordered on 29-Nov-2022 through Order Id: OD[protected].

Attaching the pics of product received