Flipkart — URGENT ESCALATION Defective Washing Machine | No Technical Visit / No Resolution Despite Repeated Complaints

nikhar srivastav

Sep 19, 2026

Address: F-28044, 14 Avenue Noida Extention Gautam bhudda Nagar

Website: Flipkart

Dear Flipkart Customer Support / Grievance Team,

I am writing to formally escalate my complaint regarding a defective VW washing machine ordered on 5 September 2026 through Flipkart.

The product was found to be defective after delivery. I immediately raised a return/replacement request with Flipkart. I was informed that a technical visit/inspection would be conducted first, after which the return would be approved.

However, despite waiting for the technical visit, no technician has visited my address and the return has still not been processed.

I have personally contacted Flipkart customer support 3–4 times to follow up on this issue. Every time I am assured that the complaint will be raised/escalated and the issue will be resolved, but there has been no actual resolution. The same process is being repeated without any concrete action.

I also contacted VW customer support regarding the defective product, but I have not received any effective assistance or resolution from their side either.

This situation is causing unnecessary inconvenience and is completely unacceptable. I purchased the product through Flipkart with the expectation of receiving a properly functioning product and receiving timely support in case of a genuine defect. I request Flipkart to take the following action immediately

1. Arrange the technical inspection immediately without any further delay.
2. Process my return/refund/replacement as applicable after verification.
3. Provide me with a clear written resolution and timeline
4. Do not repeatedly create new complaints without taking actual action.
5. Ensure that I am not made to contact customer care repeatedly for the same unresolved issue.

Regards,
Nikhar Srivastava
Flipkart Order Date: 5 September 2026
Product: VW Washing Machine Semi Automatic
Order ID: [OD[protected]]
Registered Mobile Number [[protected]]

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Flipkart customer support has been notified about the posted complaint.

Sep 21, 2026

Updated by nikhar srivastav My issue is still not resolved. I have already raised the complaint 4 times, but no technical person has visited my location and no proper action has been taken.

The VW washing machine has a defective/damaged back cover, and I have already shared the required images. I do not want to keep waiting or raise the same complaint again and again.

I clearly want to return the defective product and receive a full refund. Please escalate this matter immediately and arrange the return without any further delay.

If this issue is not resolved promptly, I will be forced to escalate the complaint through the appropriate consumer grievance channels.