Flipkart — Urgent escalation - OD[protected]

I am writing to escalate a serious issue regarding the return and replacement of a product I ordered — Carrier 2025 Model Smart Flexicool AC (Order from Seller: KLPLWORLDRetail) — which has not yet been picked up, despite the return being approved on July 1st and the scheduled pickup date being July 3rd.

Issue Summary:
Return Initiated: June 30

Return Approved: July 1

Pickup Date Given: July 3

Today’s Date: July 7

Order Value: ₹31, 217 (EMI Purchase)

Order ID: OD[protected]

Despite multiple follow-ups via chats and customer service calls, there has been no action or assistance. This delay is unacceptable and highly distressing, especially considering the EMI involvement and the fact that the product was incorrect or faulty upon delivery.

This is not just poor service, but also shows a lack of accountability from Flipkart’s side. I feel cheated as a customer. This product was bought with my hard-earned money, and Flipkart team’s inaction is causing me unnecessary stress and financial strain.