Flipkart Complaints & Reviews

I hope this message finds you well. I am writing to formally lodge a complaint regarding the Paid Account Manager (PAM) services that I availed from Flipkart. Despite my payment for these services, the promised deliverables have not been fulfilled, leading to significant financial loss and inconvenience.

Service Availment:

I paid for the PAM services, which included a Product Listing Ads (PLA) amount of ₹2000, cataloguing services, and other promotional benefits.
I was promised that my seller account would achieve a Silver position on Flipkart.

The service period was from 04-March-24 to 02-June-24.

To date, no work has been done from your end to fulfill these services.
Despite multiple follow-ups, there has been no progress or communication from the account manager assigned to me.

The amount paid for these services is now effectively wasted.
The lack of support and services has adversely affected my business operations and sales performance on Flipkart.

Below are some details and the calendar regarding this program:

Week 1: Selection, Inventory & Speed Hygiene
Week 2: Competition Benchmarking & Pricing
Week 3: Introduction to FBF
Week 4: Visibility
Week 5: SPP Metrics & SS Issues Assessment
Week 6: Product Rating & Returns
Week 7: Selection, Inventory & Speed Hygiene Follow Up
Week 8: Competition Benchmarking & Pricing Follow Up
Week 9: Traffic Analysis
Week 10: Product Rating, Returns & SPP Metrics Follow up
Week 11: SS Issues follow up
Week 12: Resubscription Week
None of these activities have been completed or even initiated by the PAM team.

I request that the promised services be provided without further delay, including the PLA amount, cataloguing services, and the upgrade to a Silver position.

If the services cannot be provided as promised, I request a full refund of the amount paid for the PAM services.
Additionally, compensation for the inconvenience and business impact caused by this situation would be appreciated.

I trust that Flipkart values its sellers and will address this complaint with the urgency it warrants. Please acknowledge receipt of this complaint and provide an update on the actions being taken to resolve this matter.

Thank you for your attention to this urgent issue. I look forward to a swift resolution.

Dear amazon team, hello team product name i ordered: dative tws earbuds with 24 hours playtime ip*6 waterproof. V5.1 new technology bluetooth headset (White, true wireless) but the name of the delivery made by the app is: pb enterprises airdrops pro 3 bluetooth headset truly wireless bluetooth earbuds bluetooth headset (White, true wireless) please exchange this product so that the customer receives the right product

Ordered books from Flipkart, but received in very bad condition, the pages were cut, pages were not bound properly, etc.
Hence, a return and exchange were initiated.
The Flipkart team sent a single small book of history (instead of a mathematics RD. Sharma class 12, set of 3) which was torn.
When put for exchange again same thing occurred.
Now, we are not able to return the books as the return window has expired.

KINDLY, PROVIDE A SOLUTION AS WE SEEK A REFUND.
Thankyou.
Regards.

OD[protected]

Deffective Bad quality rice Expired Rice given insect was in rice in 5 kg 5 qty Total 25 kg and biscuits all Broken Rs 1650 wasted totally

Totally Disappointed from seller by giving insect in rice due to bad quality rice Expired received Rs 1650

Please dispose this product and refund my money back immediately in orignal mode

Thanking you Sir
Sanket Zunjarrao
[protected]

Hi,

This is Manikandan S. I recently attempted to process a loan with IDFC Bank for a medical emergency. Unfortunately, the loan process was halted due to an issue with an active 'pay later' loan. Although I have settled all my dues for my Flipkart Pay Later, the loan remains in an active state. This has prevented the progression of my loan process. Therefore, I require a closure and a No Objection Certificate (NOC) for this Pay Later loan.

Note: Additionally, I need a proper explanation as to why it is still showing as active, given that I have cleared all my dues six months ago.

Name : Manikandan S
Mob No: +91 [protected]
Mail ID : [protected]@gmail.com

Regards,
Manikandan S
+91 [protected]

Order ID: OD[protected]
Refund Rejected Refund ID:[protected]

I ordered a chromebook on 3 june 24. They delivered HP chromebook on 06 june. It was not charging, I submitted return and rfund request sameday 10 PM. They wont take it wthout HOP tech chccking it. I said its not a fault occured during usage, its a dead on arrival case.
Still they sent HP technician. He checked and certified DOA and gave signed document.
I insisted to flipkart on refund, as i dont trust them anymore. They declined citing 'only' 7 day replacment policy.
I asked for email and escalation email, they gace [protected]@flipkart.com. I snt email, whihc returned with messag that this email id doesnt receive emails anymore.[ got this error 2 times, 2 different days and tims] I called again, no avail.
I searchd internt for contacts, received [protected]@flipkart.com. Added [protected]@flipkart.com aswell.
That time, email was receivd. !!! - what kind of cheaters. !!!

I wrote legal ltter to them with the below content and demand to rfund within 7 days.

As per the Indian Consumer Protection Act, 2019, the seller is obligated to
take back defective goods and refund the amount within the stipulated time
mentioned in the bill/memo or within 30 days. Your refusal to provide a
refund in this case is a violation of my rights as a consumer.

They have not responded other than regular script responses.
I have other details too.. but not mentioning here as i want to provide them to the consumer court.

Beware of these cheaters and be aware that their ' replacement policy' DO NOT hold any value as per the law of the land.

So people, file case against them in consumer court . They will come down and refund you, pay you a fine for hardships and costs you incurred to file the case, associated travel, time etc.

I ordered Nike Air Max systm shoes from flipkart, I recived the delivery but it was not a good fit, I raised for the exchange, the devilry boy refuse to take back the shoe because of Missing "RVP TAG", the shoe did not delivered with a RVP tag from flipkart nor I was aware of the fact that there is some sort of a RVP tag that needs to be there (means I got a fake NIKE product), flipkart has the images from my delivery since it was an open box delivery and its clear that the shoe is not delivered with a RVP tag and they agree with this fact when i asked them to check those images while talking to customer care. Still flipkart refuse to take it back and did not issued a refund.

Order ID - OD[protected]
Product name - NIKE Air Max SYSTM Sneakers for Men

Product ordered on[protected]
Recived on and applied for exchange[protected]
Flipkart refuse to exchange and canceled my the request[protected]
Called customer care and applied for refund[protected]
Customer care refuse to provide further assistance and told me that this will not be returned and refunded.

Order Id: OD[protected]
I have made a multiple calls regarding the product details, they say it's on time but they are not saying where it is. From past 4 days they are saying they have technical issues. This shows how inefficiently flipkart is working towards customers, no proper customer support simply disconnecting the calls with out giving the exact location details of product, saying technical issues we don't have information. The order details have not been updated since 5 days when asked the same, no response from flipkart. Giving Mental torture. I'm sure they will not deliver the product on time and extend days and they will simply cancel it. Or I may received damaged product

Dear team,

I was purchased computer monitor on 06Jun2024.

Order ID - OD[protected]
Seller details: Mtailmodeecom

ZEBRONICS Pure Pixel 24 inch Full HD LED Backlit VA Panel with 16.7M colors, 16:9 Aspect Ratio, 250 nits Brightness (max), Built-in monitor.

Seller technician and Flipkart cheating,

Defective product (Sound not working) send last 20 day followed flipkart not resolved
Replacement also pending longer time.

My Order ID - OD[protected]
Purchased product on 22nd april 2024. The product which I purchased not worked.. so as soon i called customer service for this problem.. they informed technician will visit and give either remedy or money back..
Today 21st june 2024... Solidly 2 months up.. still their technician not approached us... Is this good way flipkart ??

I called several times in these months.. but all time you saying they will come they will come..

Now iam.clear... Kindly give us money back.. that's it

Dear Your technician does not installed ac properly so we are facing ac cooling issue please resolve my issue as earliest possible

My ordered and Cash payed with Google id service to filipkart for a led projector name off the
Brand play. Money already pay with the trust off this online purchase platform. But i payed money June this 2024 the 13 the day. The order will be reached 18 june 2024. 11 pm. That shows in filipkart details. After that change to date 20. 2024 the. But not received this parsal about 14000 rs valuable product. The tracking id is wrong shown
This is a cheeting lost off my valuables time and my money they not giving a explosion about this
My name is Tonyjames ettruthill house
Gmail id [protected]@gmail.com.
My phone no - [protected].
Place kindly give you're valuable suport for me as a indian cityson. Action. Place take action against
This persanal harassment. Lost money cheeting a person. My age 56 year i am a dyabetic pationt
And a open heart surgery patient. Kindly give help
Thank. Tonyjames ettruthill.
Padamug kakkanad. Near mannadi temple

Flipkart didn't convert my purchase into no cost emi

I have purchased the product on 19 may 2024 with 24 months no-cost emi plan using my Federal Bank credit card.
Purchase amount is rs 46891
I contacted flipkart customer care multiple times .They are not giving any option to convert my purchase to no cost emi. Flipkart customer service told me that its upto bank side. From bank's customer service they are taking...

Loan ac no[protected]= 0 no pending amount
loan ac no[protected]= 0 no pending amount
loan ac no 75726486= 0 no pending amount

but NOC and Cibil showing till now So Please close and clear the cibil and provide the NOC

Order I'd-OD[protected]
6 product refund needed immediately into wallet.
Issue regarding call on this number only for better communication- [protected]
Please take immediate Street action against fraud e-commerce flipkart. please banned this online shopping application.

Read carefully my issue I am continuing buying item through flipkart some years to go using never faced any issue earlier like this.br...

Order id : od[protected]
Seller purposefully removing the price tag and delivering to the customer. Was not be able to return the product. Reason for rejecting the return will be again no price tag, so we are cancelling the return. For open box deliveries try checking all the labels are there or not. They have a found a clever way to fool the customers with their product, by purposefully removing the price tag and selling, we as end user think about only the invoice and bill. But tag we don’t consider. Pathetic customer support from flipkart. Waited for 10 days to rerun the product.
I request flipkart team to support in this regards.

Shows blocked...

We bought this TV on 15th June, and Flipkart promised free installation within 48 hours. Also, both the product page and service clauses mentioned there is both Wall Mount as well as Table Mount as per Customer request. However, Service Engineer came and informed us that there is no Table mount available. We even contacted Samsung, gave the details of the product and they confirmed that Table mount is available. We stay in a rented apartment where the wall is not allowed to be messed with. It has been more than 72 hours, and there is no help from Flipkart. The Service Engineer asked us to raise a complaint on Flipkart, but I don't see an option anywhere for such an issue. The real catch is that Extended Warranty doesn't apply if Installation is done by third party. So basically we are stuck with an expensive product, which we can't install by ourselves nor Flipkart will help. Also, since this is an open box delivery, return is also tricky.

Reiterating that both product specification as well as Service clauses mentions both Wall Mount/Table Mount is available as per Customer request. Here is an excerpt from the Service clause:

1. Covered under Standard Installation
1. We'll facilitate the installation and demo through authorized service engineer at your convenience
2. The installation will be done within 48 hours of delivery of the TV.
3. The service engineer will install your new TV, either on wall mount or on table top.
4. The engineer will also help you understand your new TV's features.
5.The process generally covers:-
a. Wall-mounted or table-top installation, as requested
b. Physical check of all ports, including power and USB ports
c. Accessories also checked and Demonstration of features and settings.
d. Quick run-through on how to operate the TV.

I have forclosed all my 4 EMI on[protected] near 12:30 pm. But 3 EMI are not closed but flipkart is showing 3 EMI pending. I have called flipkart customer care about 10 times but everytime I am getting same response that the issue will be solved in 3 days from past 1 month. Its my hard earned money. Please help me to resolve the query.
Website- www.flipkart.com
My complaint id is IN240611082219550176609

Dear Sir,

I am writing this letter to formally notify you about the defective product that was delivered to me and to seek immediate redressal. The details of the order are as follows:

Order ID: OD[protected]

Product: Acer One14 Backlit Intel Core i5 11th Gen 1155G7 (16 GB/512 GB SSD/Windows 11 Home) Z8-415 Thin and Light Laptop

Purchase Date: 15 April 2024
Amount Paid: ₹33, 060.00

Issue Summary:

Defective Product:

Upon receiving the laptop, the laptop auto starts and shuts down within 10 to 20 minutes, and sometimes it doesn't start for an hour, I noticed it had multiple defects, making it unusable for my professional needs. These defects are likely due to manufacturing errors.

2. Lack of Response from Flipkart Customer Care:

I have contacted your customer care multiple times over the past 50 days, and each time, I was advised to wait. As of today, no resolution has been provided.

3. Response from Acer Customer Care:

When I reached out to Acer customer care, they informed me that no complaint had been raised by Flipkart regarding my laptop. They suggested that the laptop had manufacturing defects and that it needed to be opened to attempt any repairs. However, since this is a new laptop, I refuse to accept a refurbished unit and expect a replacement or a full refund.

4. Mental Distress:

The prolonged delay and lack of resolution have caused me significant mental distress. The constant follow-ups and the defective laptop have disrupted my daily work and personal life.

Relief Sought:

Given the circumstances, I am requesting the following within the next 7 days from the date of this letter:

Full Refund: Refund the total amount of ₹33, 060.00 paid for the laptop.

2. Compensation for Mental Distress: An additional compensation for the mental agony and inconvenience caused by this issue. amounting to ₹10, 000.00.

3. Resolution Commitment: A clear commitment towards the resolution of this matter to avoid escalation.

Legal Notice:

If the above-mentioned issues are not addressed to my satisfaction within the next 7 days, I will be left with no choice but. to seek legal remedy through the consumer court for deficiency in service and selling a defective product. This may include claims for compensation for the mental distress caused, along with the full refund of the product's cost.

I hope this matter can be resolved amicably and promptly. Please treat this letter as a formal legal notice.

Sincerely,

Shubham Yadav
Contact No [protected]