[Resolved] Flipkart — voltas ac purchased from flipkart | |||
I have purchased voltas ac from flipkart on 08th march 2019 with order id od[protected]. Currently voltas is running extended warranty program in place of 1 year to 5 year for all the ac purchased. When i contacted voltas customer care for the extended warranty they said flipkart is not their authorized seller and they cannot provide the extended warranty. If flipkart is not the authorised seller, why they are selling this product. Many of consumers like me will be filling looted by voltas or flipkart here. Product description is Order id: od[protected] Voltas eu 123v dzu2 (R-410a) sn:4552321a18fc00975 Voltas cu 123v dzu2 (R-410a) sn:4512386d18fc04962 Was this information helpful? | |||
Apr 16, 2019 Complaint marked as Resolved Flipkart customer support has been notified about the posted complaint. Verified Support Mar 10, 2019 Flipkart Customer Care's response We will revert on it.
Verified Support Mar 10, 2019 Flipkart Customer Care's response Customer raised a complaint regarding the extended warranty of the product as the brand has denied to provide the same. We have interacted with the customer and requested customer to share us the written confirmation from the brand regarding the denial of extended warranty as per the warranty guidelines.
Verified Support Mar 16, 2019 Flipkart Customer Care's response Customer raised a complaint regarding the extended warranty of the product as the brand has denied to provide the same. We have interacted with the customer and requested customer to share us the written confirmation from the brand regarding the denial of extended warranty as per the warranty guidelines but customer said he didnot receive mail from brand yet so customer said no he have installed the product too & it has 1 year warranty, so closing the complain from our end.
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We are sorry for the experience you had. Please write to us about your problem with your complaint number and mobile no. at voltas.[protected]@gmail.com and we will put all our efforts in trying to help you out.
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Voltas Online Team