[Resolved] Flipkart — Voltas air conditioner 1.5ton split / give the product or refund my money (Waited 1 month, 1 month gone)

Vinoth Bala

from Thrissur, Kerala

Address:

560034

I purchased 1.5ton Voltas Air conditioner that was defective product, then i Requested to Replacement My Air conditioner, the new Air Conditioners is arrived in courier office, but the product came with COD, I already paid, then why should came with COD?? last week Wednesday Apr 19th to everyday called asked your customer care, all people were said wait for 24 hours that problem will be solve, but my problem is not solve, already 1 week gone, March 22nd I ordered that AC, totally one month gone.
What is this?? that new product is arrived in courier office so contact your gati courier tell or communicate them change the COD to prepaid, already many times asked your customer executives, but I didn't get any update from your side, how many days wait for this?? I called gati customer care, that people were said we did not get any update from flipkart what is this, when will i get ?? If you can't to give the product mean, Refund my money. I gave a money and lots of time also then what is need. .??? 1 month 5 days gone

order id: OD[protected].
Reg no: [protected]

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May 2, 2017

Complaint marked as Resolved

Problem solved. Thank you so much

Flipkart customer support has been notified about the posted complaint.

Apr 28, 2017

Updated by Vinoth Bala I purchased 1.5ton Voltas Air conditioner that was defective product, then i Requested to Replacement My Air conditioner, then new Air Conditioners is arrived in courier office my near hometown, but the product came with Cash on delivery, I already paid, then why should came with Cash on delivery?? last week Wednesday Apr 19th to everyday called and asked customer care, all people were said wait for 24 hours that problem will be solve, but my problem is not solve, already 1 week gone, March 22nd I ordered that AC, totally one month gone. I need they will give the product or Refund my money within 2 days. I gave a money and i gave a lots of days also, (already one month completed) but i did not get any solution. What i get mean ( I got a lots of tension and little bit affected by mentally) so they will need to pay of this, I hope you, you will resolve my problem. Order ID : OD[protected]

Apr 30, 2017

Updated by Vinoth Bala I didn't get any update from flip kart. When will i get AC ?? Already one month Completed, I didn't get any solution.

Verified Support

May 15, 2017

Flipkart Customer Care's response We have interacted with the customer and processed the refund for the product but the customer was not happy with the resolution.