[Resolved]  Flipkart — what is the status of [incident: in[protected]]

Address:

712417

Hi sutapa,

Thanks for writing in.

We understand your concern that you want to return the product 'thomson b9 pro 80cm (32 inch) hd ready led smart tv'.

We'd like to let you know that the seller has arranged a replacement for the product and it'll be shipped after the pickup of the originally delivered product is done and confirmed by the courier service provider. The pickup will be completed by november 24, 2018.

Please keep the item along with the original product box, accessories and tags ready as the wishmaster will not be able to complete the pickup in case any item is missing.

You can expect more updates once the replacement is shipped. You can also check your order status here: http://fkrt.it/bqWLi~NN

We would like to thank you for your continued support and trust.

Regards,
Mandeep kaur
Flipkart customer support
Your query[protected]:32:39)
As per your mail, please remember today is 24th november. After that i will
Take an action. Because you are give me product after 8 days of original
Delivery date and after that give me crack product. You aren't give me any
Interest. Original delivery date is 5th november and today is 24th
November. Please tell me why people are purchased any product from your
Company?

N. B. - after today i will take an action.

Thanks,
Kalyan roy
Flipkart customer support[protected]:09:01)
Hi sutapa,

We're writing in continuation to our previous conversation about the return for your 'thomson b9 pro 80cm (32 inch) hd ready led smart tv' with order id: od[protected].

We'd like to let you know that the seller has already arranged a replacement for the product and it'll be shipped after the pickup of the originally delivered product is done and confirmed by the courier service provider. The pickup will be completed by november 24, 2018.

Please keep the item along with the original product box, accessories and tags ready as the wishmaster will not be able to complete the pickup in case any item is missing.

You can expect more updates once the replacement is shipped. You can also check your order status here: http://fkrt.it/bqWLi~NN

We would like to thank you for your continued support and trust.

Regards,
Neelam singh
Flipkart customer support
Flipkart customer support[protected]:59:40)
Hi sutapa,

Thanks for writing in.

We understand your concern that you want to return the 'thomson b9 pro 80cm (32 inch) hd ready led smart tv' and we are sorry for the trouble you had to go through.

We'd like to let you know that the seller has already arranged a replacement for the product and it'll be shipped after the pickup of the originally delivered product is done and confirmed by the courier service provider. The pickup will be completed by november 24, 2018.

Please keep the item along with the original product box, accessories and tags ready as the wishmaster will not be able to complete the pickup in case any item is missing.

You can expect more updates once the replacement is shipped. You can also check your order status here: http://fkrt.it/bqWLi~NN

We would like to thank you for your continued support and trust.

Regards,
Richa chaudhary
Flipkart customer support
Your query[protected]:44:21)
Today is 23rd november. When my product is pickup and replacement?
Flipkart customer support[protected]:59:28)
Hi sutapa,

Thanks for writing in.

We understand your concern about your order 'od[protected]' that you would like to know the number of our customer support executive.

Here is our toll-free number[protected].

You can also reply to the same mail with your query and we’ll definitely help you out.

Alternatively, you can also get quick answers to your questions by clicking the following link: https://www.flipkart.com/helpcentre.

Also, we looked up on your order and found that the seller has arranged a replacement for the above product and it'll be shipped after the pickup of the originally delivered product is done and confirmed by the courier service provider. The pickup will be completed by november 24, 2018.

Please keep the item along with the original product box, accessories and tags ready as the wishmaster will not be able to complete the pickup in case any item is missing.

You can expect more updates once the replacement is shipped. You can also check your order status here - http://fkrt.it/bqWLi~NN

In the future, you can return your orders using our app or website. Just go to 'my orders' on your flipkart account, select the item, click 'return' and follow the prompts.

We want to assure you that additional measures are put in place so this does not happen again.

If you have further query, feel free to write back to us.

Hope you'll understand.

Regards,
Amit sharma
Flipkart customer support
Your query[protected]:47:37)
Call me on [protected] this no. After 8 pm. Or give me your no i will call
You.
Flipkart customer support[protected]:24:35)
Hi,

We'd like to let you know that we tried to get in touch with you on '[protected]' to talk to you about your concern but could not reach you.

Please let us know a convenient time between 9 am to 9 pm so we can call you to discuss this by replying to this email. You can also share an alternate number that we can reach you on.

However, you can also write back to us within 72 hours with the exact issue so that we can assist you accordingly.

We hope to hear from you soon.

Regards,
Palvi gupta
Flipkart customer support
Your query[protected]:34:01)
Call me on [protected] this no. Between 1:20pm to 1:45pm or after 8 pm.
Flipkart customer support[protected]:44:02)
Hi sutapa,

We tried to get in touch with you on [protected] to discuss the issue about your thomson b9 pro 80cm (32 inch) hd ready led smart tv with order id od[protected] but couldn't reach you.

We’ll try calling you again within 4 business hours.

Meanwhile, please let us know if we can reach you on another number and a convenient time between 9 am and 9 pm by replying to this email.

We hope to hear from you soon.

Regards,
Santosh kumar
Flipkart customer support
Auto-response[protected]:30:22)
Hi,

Thanks for writing to us. We have received your query and will get back to you within the next 48 hours.

[this is an auto-generated response. Please do not reply to this email.]

Thanks,
Team flipkart
Your query[protected]:30:15)
Hi,

As per my complain, your delivery team has deliver my product yesterday[protected]. But, they are told me don't open the box, company boy is open the box.

Today[protected] installation boy came to my home and open the box. After that he has seen the product is breakable. So, i told as soon as possible change my product. I think your delivery team has break the product for that they are delay the deliver the product.

Thanks & regards,
Kalyan roy