Flipkart Complaints & Reviews

Order id - od[protected]

i have ordered a krx 50kg combo 2-wb home gym kit on 16th october 2018. Delivery was expected by 28th oct 2018.
I got a call from customer service to cancel the product as they are unable to deliver the product due to some issues from their end. On 3rd nov i have got an cancellation confirmation email from flipkart, stated "we're sorry to let you know that your order was cancelled by the seller headlyfitness as they weren't able to ship your item on time.
We'd like to let you know that the seller has refunded the amount to my card and it will be credited in 9 business days as per standard banking process".

And now 2 days back i have received the item and immediately i raised a complain and requested return of the same. But flipkart customer care is refusing to return it and blaming me for the issue denying the cancellation.
I want the refund asap.

Hi Team,

Order ID: OD[protected]
Phone no: [protected]
Debit Card EMI Loan Number: [protected]

This is bring it your notice that there were 2 Debit card EMI loan has been generated under my name, Actually it is supposed to be 1 Debit card EMI loan.

Bring History: On 13th of October 2018 i ordered for Poco F1 mobile in Flipkart using my Debit card with EMI option but the order was not completed successfully simultaneously i received an email that your refund procedure has begun and attached email for your reference with the tracking number. so on the next day ie on 14th of october 2018 again i order the same product (Poco F1 mobile) and order was successfully placed and even the product got delivered on 19th Oct 2018.

Now my concern is how there was 2 DC EMI loan has been generated under my name it seems to only one.

As you confirm that refund has been initiated for the product for which order was not completed from your end.

Now my question here is if the refund has reached the bank why still now they have not closed my DC EMI loan,

Kindly seeking your help on this issue.

Regards,
Ranganathan, A
Hewlett Packard- SCM

Respected Sir,

I ordered a Acer Predator Helios 300 gaming laptop on 12th October using my SBI debit card and had to cancel the order on 14th October. From Flipkart I received a mail saying the I will receive the refund by 23rd October.But I haven’t received refund yet for the same. Since then I contacted the Flipkart customer care many times to find a resolution. First time the representative gave me a transaction ID and told me to contact the SBI customer care, when I contacted the SBI customer care he told me they cant help me with the transaction ID provided by the flipkart and asked me to contact Flipkart again. Since then I contacted the flipkart customer care many time and they keep sending me the same reply

“the seller has refunded ₹ 61990 to your State Bank of India debit card on 14 Oct 18 with the bank transaction id: IN[protected]. This amount should have been credited to your account by now. This EMI should have been cancelled by now.
You may contact your bank’s customer care using the number mentioned on the back of your card in case you need further assistance.”

I talked to the senior executive from flipkart many times and they keep telling me the issue will be solved within 48 hours. I asked them for ARN and seller’s bank statement but the just keep telling me to contact SBI customer care.

During this time first month emi and also the interest for the first month have been deducted from my account.

Please look into the issue for a solution.

With Best Regards,

JOHN PAUL P

I am order new mobile phone samsung on8 in last month. But received mobile have technical problem. When ever i was using earphone for calling the voice is barking in every time or you can say the voice is not audible to another person. I have already discuses with flipkart team on mail but no is not reply. I want my old mobile which is i was exchange at the time of purchase. The new mobile have issue. Please tack the necessary action.
My request id for flipkart:- in[protected].

Order id : od[protected]

I ordered honor 7a mobile from flipkart. My product reached in my nearest city
After many days of estimated delivery date. When ever i tried to contact the delivery boy.. His response was so rude..
One day i checked my order status and the status was... My order has been delivered. Also i got sms about successful delivery.
After calling delivery boy.. He told that delivery boy has sold his ordered mobile to unknown person.

I have purchase two samrt watch from Flipkart site both items are not properly working and same time I was complain to Flipkart but the are talking as per company policy we are sorry to update your complain. Where is my mistake when I receive items and items were not working.
Same time complain was done by me. Please take action against Flipkart. Last time also they have created problem but when I was gone to consumer forum they resolve my problem. Please do the needful

Team, flipkart is not at all customer friendly, today i have received a call and customer service executive is bothered only about their seller but not the loss happened to me. My item was about to deliver on 26th oct and i have not received the item till ist fortnight of november and now they are not even ready to give the compensation, mistake is completely bon their side and they just not bothered to resolve the issue. Customer care executive are trained only to copy paste the templates given to them. They are not bothered about the concern of the customer and loss happened to the customer. Very very disappointed with flipkart for the first time.

I bought a motorola one power and received nov 9th 2018, then i checked
It, i found may problems in the phone, cast screen not working, mkv files not supported, many camera option not available compare to previous
Moto g phone ex: slow motion recording. I am very disappointed because it cost 16k but features not available even10k worktable phone.
Then i raise return request, the flipkart accepected and make a tech visit to solve this problem, but that day evening cancel that return request.
I need my money or please solve this problem.
Why they have cancel the return request without intimation.
I raise 3 time, but all time flipkart cancel the return request.
My contact no [protected]

Sir i bought a asus zenfone mac pro m1 on 1nove 2018. Present time i was facing the problem of charging. My phone is not charging. Another problem is finger print sensor not working with pattern. Mike and speaker voice not clear hearing by other person. Another problem facing about reverse charging problem. Pop up shown on screen every second on screen. Please my problem as soon as possible.

I bought a sweatshirt. But i had some issue with the size. So i made a refund request.
Order was picked up on 30 oct but still the amount to be refunded is pending.
Your representative are not cooperating in the way they supposed to be.
They said that the updated email. Id and mob no is different and raising more problem rather than giving me a solution

I have booked xiami tv on 04/11/2018 on sale period order id:od[protected] and till date the shipment didnot reach.in contrast flipkart personnel are calling and asking to cancel the order as they will not delivery the item and unable to quote the issue. This is very pathetic condition of one of the leading e-commerce provider, please look into and make that my shipment reaches me asap and if necessary i will forward the compliant to consumers cell with all nesessary mails related to the compliant

Flipkart suddenly says that i am reselling products and not using it for personal use. How lame is that. I am a college student and i really no need to do all these sorts of things.
They say that they cannot help in this case. And it is automatically done by their system.
I have repeatedly talked to them, and said that this might be a system fault. Please help me out. Account is registered with primary mail id and phone number. And they even deny to erase the history of the account and return back when i suggested them.

Order id-od[protected]
Product-jbl bluetooth speaker.
Sub - missing product.

Respect sir,

Missing product. Packet k ander product nahi mila. 22 days over ho gaye but koi refund or replacement nahi mila.

Many time fake promise kiya but issue resolve nahi hua hai.

Harrasement kor raha hai n bekuf banate hai.

Refund or replacement immediately.

Stop harrasement.

I brought Kenneth Cole First Site shoe from flipkart OD[protected]. The description of the shoe mentions it to be genuine leather. It was supposed to be a gift. After I started using the product, exactly on the day of return policy expiry, I noticed upper material of the shoe getting peeled off on the first day. I tried to express my greveience to customer care, they were of no help. Its bad that flipkart sells fake products and gets away clean. Action should be taken on flipkart for fooling people. The product is still listed on thier website. I see a simlar review has been provided for the product on their website, but no action has been taken.

Hi team

I been following up with ur team on
My pending order and i feel so much fraustated as i am not able to get the clear picture as in when will my product will get delivered to the address i have mentioned. Every time when i call i get the time frame of 3 days with no update from your team on the product, product was to be delivered on 24 th oct and today being 20th nov, still no one from your team has clear picture as in where is my product and why it has been delayed, every time when i call i been given a time frame of 3 days and this is now fraustating me big time. I am giving u guys 3 days times to deal with this other wise i will involve my legal team to deal with u guys. U can call me on my alternative number [protected]

I won’t care even if i spend any amount of money to make sure u guys know when you try to steal someone’s money, and i am not goin to allow this stupidity from you or any of your staff members

Ps product number i am following up is as below[protected] spike hercules bicycle

Flipkart id - [protected]@yahoo.co.in

Sent from my iphone

I purchased hairful hair supplement before a month I had fully satisfied with that but recently I brought it again but I have received same product with cheap and diffrent packaging, labeling hole marking and even manufacturing address it is looking duplicate please kind attention on it and take necessary step as soon as possible. My order no. OD[protected]

Sir,

I have purchased sofa from flipcart on 10th Oct and I have received this product on 4th Nov. But received product is different with which I have ordered in colour mismatch.

On 8th Nov I have come to know this and same-day and same time I booked replacement request on my app.

I have called to customer care number so many times but I have not received any solution till today.

I would request you please take my issue on priority and resolve as soon as possible.

Thanks
Suraj Awate
[protected]
Sir please help me to came out of this.
Show quoted text
Hi Team,

Still waiting for response.

[protected] Forwarded message[protected]
From: suraj awate

I had placed my order of a shoe pair on 10th nov 2018. I have been told that the order will be delivered on 17th. I did not get any deliver nor even any message informing the status. Then Flipkart gave 20th as the delivery date. I met the same fate again. Then i called up customer care and they assured me delivery on 23rd. And finally they cancelled the delivery. Who is responsible for all this nonsense? Is their no responsibility of the flipkart in such a laggard business

I had placed an order on flipkart with order id od[protected] for a juicer which was defective and return request was raised within the 10 days replacement period and the request was accepted as well but was later cancelled many times finally after following up for a month a replacement juicer was delivered which was received broken and from then i am again held up this shoddy behaviour of flipkart and its seller (Omni tech retail). Very notorious in supplying faulty products and denying refund (I came to know this very late). Again the same drama of denying my refund request. Such online shopping sites are taking customers for granted due to the weak and lack of proper framework of the judiciary.

Let me tell you something about the item. I was out of the city kolkata n my brother in law received the item gopro hero on 22.10.2018. I reached on 24.10.18 after that my daughter of 4yrs old suffering for illness with high fever n infection. I have to admit her to the hospital medica superspeciality on 29.10.18 n she get discharged on 2.11.18. after that my wife also get ill I admit her too to medica superspeciality on 3.11.18 doctor Confirm she have a major chest infection n also found stone in her gallbladder. In the meantime I start suffering for retinal detachment on my right eye n can't able to see anything from my right eye. Both my daughter n wife come back home n I will go for the operation on 24.11.18 to disha barackpore, West Bengal (Dr. Arnab das). Now 2 days back I open the item n found its not working bcoz when ever I try to charge it the light blink n off. I tried it with my mobile adapter, power bank n laptop but same issue. I contact flipkart customer care n they teach very well about the policy which I am already aware about(return by 1.11.2018).

But my concern is as a human being if family members my daughter, wife n even me is suffering for an serious issue then which would be my first preference, should I have to open the item or should I have to take them to the hospital?

They also ask me to visit service centre bcoz policy is over. Now let me tell you no service centre is available in West Bengal for GoPro, only one dealer in Kolkata which in chittaranjan Avenue. Photosystems India Pvt LtdGopro Camera Dealers in Kolkata, West BengalAddress: Shop No-320, 3Rd Floor, E-Mall (Magnet House), 6, Chittaranjan Avenue, Kolkata - 700072Contact Person: Nemai SahaContact Number: [protected]

Read more at: https://www.dealerservicecenter.in/list/camera/gopro/west-bengal/kolkata.

I asked them that I don't have a vision on my right side so if I go n met with an accident who will take the responsibility n they said sir we can't do anything.. that's amazing.

Now another part I went to the shop today with no vision on my right eye n found no such shop.. it is a wrong information. No service centre n no dealer in West Bengal then how they are selling the item?

Enough harrasment for me now you tell what should I do bcoz doctor asked me not to take any stress bcoz that will make my operation more critical. No one is responding to me n I have made the payment which is very bad service. Need your kind support. All documents attached.