[Resolved] Flipkart — whirlpool 3 star inverter ac your order number od[protected]
107, SWIN HOE LANE, Kolkata, West Bengal, India
Ararup_55 on Apr 15, 2019
.in terms of our purchase order number od[protected] dt.04/04/2019, we are eligible for "installation at special price of ₹4, 99/-. Terms & conditions for installation at rs 499/- offer. T he offer read as below vide sl no 11 to23 as below: please read sl no 1 as 11 and hence sl no is 23.
Standard installation of ac covers only split ac:-
Drilling of hole in brick wall for taking out the pipes.
Fixing hole sleeve & cap.
Fixing the indoor and outdoor unit.
Connecting indoor and outdoor units using standard kit provided by manufacturer at an additional cost, unless specified otherwise.
Wrapping the pipe with seasoning tape.
Connection to stabilizer or power point in the range of power cord provided by manufacturer.
Temperature/performance check & demo and maintenance tips filling the details in warranty card.
The following shall not be covered under the benefits provided under this offer:-
Out door unit stand.
Extra copper wire if any.
Drain pipe extension if any.
Plumbing and masonry work.
Out of above sl no 5 (14) we find fixing the indoor and outdoor unit has to be done as per terms & conditions of the installation package of rs.499/. But outdoor unit require a stand to fix th unit has not provided by the manufacturer.
1. We purchased the stand @ rs. 600/ of same brand (Sun) as being used by the installer charging rs.1500. But with utter dismay we find installation bill include a charge of rs.300/ (Three hundred) just to fix the screw of the stand though provided by us in contravention of the terms & condition of the installation terms sl no.4 as above.
2. As per clause 6 ac installer again charged rs.350/ extra for wrapping the pipe with seasoned tape supplied by them, though the tape was was unsealed and used hardly about 20'- 30' feet. The cost of full length sealed wrapping tape is hardly rs.180/ in the market at the higher side
3. No drain pipe was provided as such we purchased 15' of drain pipe and given them for fixing. But the above point no 12 read as drain pipe extension if any. But extension of drain pipe can only be done, when it is provided.
4. They charged rs. 260/ for just 1' feet of copper pipe. This seems to be exorbitant
5. Drilling of hole was not at all required since one ac was already installed there and was uninstalled by us. The mechanic/engineer only made unnecessary slope since water was already flowing from the hole from the uninstalled ac regularly without any obstruction.
6. No hole sleeve & cap was done at all.
From the above points raised by us the outdoor stand/ bracket fitting charges charge of rs.300/ is not tenable or payable since it is within outdoor unit installation cost + deduction of total cost of wrapping tape or at lest 60% of the cost since the wrapping tapa was unsealed and only about 40% of it was remaining + gst rate (Flipkart rate is 14% on ac but for instalation [protected]@18%) with proper receipt no for additional of 499/ installation charges taken (Total charge rs.590/) + excess of reasonable cost of 1'copper pipe.
We logged our grievances in details for redressal and to avoid referring to respective regulatory authority and to get refund and hence please take up the matter with the company, whirlpool or installing agent to resolve the issue as per your agreement with the company and oblige.
On the above backdrop 1. We calim return of ac stand fitting charge of rs.300/ 2. At least 50% ofthe cost of wrapping of maximum 20-30' to be refunded logically.3. Rate of [protected]@18% for installation may not be more than ac @14%. Extra, if any to be refunded. 4. Cost of 1" feet copper cable must not be 260/? In the name of installation abrupt charging must be stoped.
Complaint marked as Resolved May 17, 2019
[Apr 15, 2019] Flipkart customer support has been notified about the posted complaint.
Verified SupportFlipkart Customer Care's response, Apr 16, 2019
We will revert on it.
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