[Resolved]  Flipkart — worst customer service ever and problems faced after ordering the tv from flipkart

Address:

Mumbai City, Maharashtra, 400709

Hi,

The complaint details might be a little long to go through but i kindly request you to read the entire one as this is what i went through:

I had ordered an mi tv 4a pro (43 inch) on 7th may 2019 which got delivered to me on the 9th may 2019. I had placed an order with the exchange offer.
Delivery man did not accept the tv in exchange because of all nonsense reason that he gave. We still paid the remaining amount and an sms was received in the late evening that now the jeeves customer service would come on 10th may to install the tv and provided his contact information in the same sms.

Now, below are the problems that i've been facing since 7th may till date i. E. 18th may 2019:
1. I called the man named : nilesh from jeeves on 10th may 2019 for round about 15 to 20 times but every time i called him his phone was either switched off, busy, just kept ringing and at times he even declined the call. On that day itself i had called the jeeves customer service told them the issue and they told me that they'll assign me a new number of the person who would come for the installation. No new number was messaged to me and nobody came for the installation on 10th may.
Note : i had taken a leave from the office and waited all day long for the man to just come home for the installation.

2. On 11th may 2019 i again called the jeeves customer service told them the entire thing again and after a period of time the same number of nilesh was assigned to me.
Nilesh had come over for installation of the tv on 11th may around 2 30 pm, he installed it, but there were problems that i faced in the tv :

— no apps were being downloaded from google play store (Even after 2 times of factory reset).
— no gmail account was being added in the first 2 attempts.
— issue regarding the sound system.

Nilesh told me to put a return request on flip kart and he packed the tv in its original form.

3. I did not wanted this product anymore as i was frustrated from the customer service that you guys provided and also from the problems that i was facing in that tv so i wanted my refund. But when i tried to cancel / return the order there was only 1 option in the drop down which mentioned : return and replace.

Note : while ordering this product there was no where mentioned that this item won't be returnable or this is a non-cancellable product and also before booking the flip kart executive had mentioned that you can return the product and the amount will be refunded to you within 10 days.
But even this turned out to be fake.

4. So as i was left with no other option and had to "forcefully" choose replacement option which i did on the 12th may.

5. On 13th may i called flip kart again and they mentioned that now a mi technician would visit first and check if there is any problem in the product only then we can replace.

6. Expected date was 14th may. I took a leave again for the technician to come over. But he did not come on that day, did not pick up calls either.

7. On 15th may he called me by himself and came around 10 30 am checked the tv did factory reset, cache clear and what not
But conclusion that even he mentioned was that there is a problem in the tv.
Below are the problems:
— no video was being played from any of the apps installed
— tv was lagging
— when played any video it would give a 3 mins / 5 mins advertisement which was not being skipped even after clicking on ok.

Again he packed the tv and kept it in its original form and he told that call flip kart after 2 hrs and ask for the status. He had updated and reported to his manager in front of me.

8. After 3 hrs i called flip kart and they said that please wait for more 24 hrs and the new delivery of tv and pick up will be done by 16th of may.

9. On 16th may i again called them for 6 times : spoke to different executives every time namely : abhay, rahul, utkarsh, aloke etc. Each one of them had told that it will be max delivered to u by 17th may. The day passed by and no message and no delivery man came over to deliver the product.

10. Its 18th may today, now the flip kart executives are saying that the mi team hasn't updated the status and we request you to wait until 20th may.

Can you please tell me what am i supposed to do in this case? Also, please do not say to wait more. Because my level of patience has been crossed and i cannot wait anymore to tolerate this #.

I would just want you to provide me with my refund back as i have no more capacity to take leaves from office, keep contacting the flip kart, jeeves center and mi center every time.

I hope you understand the problems that i have faced since the last 12 days and take an appropriate action on the same.

Lastly i would say this is the worst customer service any e-commerce site have provided till date to me.

I request you to look into this issue thoroughly and would wait for you response.

Order id : od[protected]

Regards,
Neha desai