[Resolved]  Flipkart — wrong washing machine delivered

Address:

400067

Order id - od[protected]
Order date - 10-oct-2018
Product ordered - lg washing machine front load (8kg)
Amount - rs. 42, 990
Product delivered on - 19-oct-2018
Product delivered - lower version of same machine (Less features and 7kg)

Look and feel of the lower grade machine was the same as the one i ordered. Luckily, on careful scrutiny of the product, i could understand that it's a lower grade machine (Less features and lesser kg then i ordered).

I spoke with flipkart customer executives for approx. 6-7 times where they promise to resolve the issue and get the product returned, but all efforts in vain.

On checking flipkart app l, i understand that they just keep extending my resolution time, perhaps coz that would breach my time limit for returning the product to them.

Further, despite knowing that i was delivered wrong product, they asked lg to send the installation guy to come at my residence and install the washing machine.

On continuous follow up, some guy showed up at my residence to take return - pickup the product. But he informed that his hand was injured and would need two more guys. So he left promising that he will come back next day. The guy never came the next day and the phone numbers that he shared were wrong.

All this appears to be a cheap trick of flipkart so that the customer is rendered unable to return the machine back to them with given time limit.

I also lodged a complaint against he seller for cheating me with wrong producy, but no action till date is taken against the seller.

To add to the misery of returning the product to flipkart, my credit card bill got generated and i have to pay the sum from my own pocket.

Flipkart is hands in glove with such sellers who are playing with customersripping the. Off their money with such cheap tricks.

Dhaval ranpura
+91 [protected]
[protected]@gmail.com