[Resolved] Flipkart — Yu yureka 32gb mobile phone

shaily naveen singhal

Address:	Ghaziabad, Uttar Pradesh, 201014
Website:	flipkart

Dear sir/madam
Reg: yu yureka 32gb new mobile phone flash sale from 6th june-8th june 2017

We were eagerly waiting for the above said mobile phone when we saw lots of ad on newspaper and flipkart website. Website ad says yu yureka sale starting from 12.00 midnite.
As a usual customer, we were all prepared for the click at “buy now” 12.00 so that we can get the product asap, and that moment came when we can see “buy now” next to the mobile description, we clicked and yu yureka was there in our cart and we paid thru phonepe so that we can get offer of rs300 which was all mentioned on the website.
We waited for the cash back for 24hrs and today when we called customer care executive they told us that we have ordered our phone at 11.57 so tht why we are not eligible for cash back.

Kindly tell us when sale was suppose to start at 12.00 am then how can we order at 11.57pm.
Flipkart is a fraud company and is playing with customers and making their fool.
My question is if sale was to start at 12.00 then how can i order at 11.57pm.
How can they start a sale early when they have a commitment for 12.00am?
If they started early then we should get our cash back of rs300.

Regards
Shaily agrawal
([protected])

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Jul 11, 2017

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Jun 08, 2017

Flipkart Customer Care's response We have taken up this case internally. We will get back to the customer with an update on it.

Verified Support

Jun 09, 2017

Flipkart Customer Care's response Not received 300 cashback and sale started before 12 am. customer placed a order of Yu Yureka Black (Chrome Black, 32 GB) customer said that he placed the order in offer time but as per system shows that placed order before the offer so customer did not avail the offer so customer denied or she said that she placed the order during offer time, she was screaming the offer started before 12 am.. checked and informed the cashback applicable only for the first time transaction as she made the second transaction this wont get apply ans she was asking about the sale details checked in system no sale update was there except the phonepe cashback, asked for documentation to share if she has any screenshots but she is not listening that also, taking so abusive and rude, hence info provided and denied, , since she was so abusive forcely disconnected the call by provided the complete info and closing the case. If customer comes back do not entertain this customer. She is so rude and abusive