[Resolved] Flipkart.com — placed order 2nd oct 2019 and order cancelled 20 oct 2019

ppatilsandip

from Noida, Uttar Pradesh

Address:

Pune, Maharashtra, 411034

Dear flipkart team,

Order id - od[protected]
Ordered place date : 2 oct 19
Ordered cancelled date 20 oct 19

I want to justice from flipkart on above ordered and committed delivery date 9 oct 2019.

Following points already discussed with customer care.

1. I am not received any call, sms and email regarding delivery product at 5 oct 29 : what is the action taken by flipkart.

2. 9 oct 19 many call to customer care regarding delivery and flipkart give the commitment product delivered end of the day. : but not received.

3. 9 oct 19 same day i am informed the customer care next 4-5 days not available in pune due to job site visit in haridwar. : what is the action taken by flipkart.

4. 1st time 11 oct 19 received call from courier agent that time i request him please deliver product at 14 oct 19 and he agreed. Same day i was called to customer care and same discussion pass on. : what is the action taken by flipkart (Not received product).

5. 14 oct contact with customer care regarding delivery and i am not available in pune next 15 and 16 oct : what is the action taken by flipkart.

6. 16 oct 2nd time received called courier agent and same time i request him for deliver product on 17 oct.

7. 17 oct many times call to customer care regarding delivery also same day discussed with senior manager and he was give the commitment product be delivered.
On 17 oct : what is the action taken by flipkart.

8. 18 oct also speak with customer care senior manager regarding delivery : what is the action taken by flipkart.

9. Without any intimation how can cancelled my order.

This above matter i am very surprised and give the proper solution with penalty due to spend money, time, interest on money and hurssment of customer.

If all rules and regulations only for customer on this condition and what about the flipkart and seller. Only gaining the profit from customer.

Customer expectations from flipkart :

1. Delivere product : because customer spend money, time. Also suffer in tension, frustrations and harassment from flipkart.
2. Not expected a cancellation
3. Penalty : same ordered free of cost

I am expected any one option out of 3.

Thanks and regards,
Sandip patil
[protected]
[protected]@yahoo.com

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Jan 26, 2020

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Oct 21, 2019

Flipkart Customer Care's response Hi,
We are sorry to let you know that your order for Image Realme XT (Pearl Blue, 128 GB) has been canceled due to unforeseen reasons. We request you to place a fresh order. However, the seller has completed the refund on 20 Oct 19 and it will be reflected in your bank account by 29 Oct 19. Hence, closing the complaint from our end. Your kind understanding is appreciated.

Oct 22, 2019

Updated by ppatilsandip Dear Flipkart Team,

Greetings of the day!

Thank you for your reply and you have agreed my ordered was cancelled your end only. (I am not any request rise to cancel for the my order.)

During ordered (2 Oct 19) facilitated by Flipkart.
1. Mobile Value - 18999 Realme XT (Pearl Blue, 128 GB) (8 GB RAM
2. Paid by ICICI Credit card - 10% additional disc. (Max. 2000)
3. Complete Mobile Protection 1 Year by Flipkart Protect - Rs. 1 (base price Rs. 1699/-)
After above all offer final mobile price was Rs.17100

Refer during raised complete details, I got from Flipkart only frustration & harassment (no of times/days call to customer care but flipkart not get any strong action taken, also many time discussed with senior peoples)
base on spend money and time to Flipkart.

So finally my expectation from flipkart as below.

1. Deliver product : As per existing ordered with all offers. (I want fast track delivery [within one day] because you have already get sufficient time) - Note: presently already ordered mobile not available. (my ordered mobile where is?)
2. If any delayed each day Rs. 2000/- as a penalty.
3. Penalty : same ordered free of cost (If you have delayed 10 day's)

This above condition start from 23 Oct 2019.

Thanks and Regards,
Sandip

Verified Support

Dec 26, 2019

Flipkart Customer Care's response Hi,

Order id - OD[protected]

We are sorry for the trouble you had to go through as the above mentioned order was not delivered to you.

We are sorry to let you know that your order for the product Realme XT (Pearl Blue, 128 GB) has been cancelled by Logistic due to unforeseen reasons. We request you to place a fresh order.

However, the seller has completed the refund on 20 Oct 2019 and it should be reflecting in credit card by 29 Oct 2019.

Your kind understanding is appreciated.