Food Panda — foodpanda or food scam fraud

Address:

Mumbai City, Maharashtra

Foodpanda or foodscam -

After zomato's rider was found eating food meant to be delivered, now we have foodpanda's rider escaping with your entire order

This happened last night when i ordered food from foodpanda app. I was excited as i got good discount. I could see on the map the ordered being confirmed, than being prepared and information about the driver who was suppose to pick it up. Everything was smooth. Untill i noticed few missed call from unknown number

Hence i called back assuming the rider is looking for landmark. But to my surprise the rider said, restaurant is not giving him the order till he gives them the otp which showed up on my app.

Considering i was using foodpanda for the first time, i gave him the otp. The very next second, status on the app changed to food delivered.

I tried calling rider again and he didn't answer. Than i contacted support team. The representative told me you should have not shared otp on the phone it's suppose to be given when the rider is at your doorstep. The rep apologised for the scam and placed a request for refund. She told me to place fresh order again. I generally don't order online and with this experience i had no guts to go online and order again... I slept hungry

Just thought of sharing, how would a customer know when a representative you hired calls and ask for details to steal the food you ordered. I thought that's how the process is... That's how the rider portrayed it...

Riders name - arif
Number - [protected]
Restaurant - the barbeq junction
Order number - s6pc-x67rsi
Chat support rep - kunjari
Produced & directed by foodpanda -

Request you all to please share till it reaches the big bosses of the business