Food Panda — I ordered pizza on 22nd 2017 but not received.

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201301

Hi,
I ordered pizza on 22 nd november 2017, waited for about 2 hour but not received, called them multiple times but they said wait for 10 min again again but still not received. At last we cancel that order. It was my farewell party felt shame due to food panda service. I need to left office by 7 p. M after a long wait.
For that pizza i had already made payment till today amount is not refunded.

As per your policy if pizza is not delivered in 30 mins pizza hut will return amount as well as delivered pizza. It is applicable but in my case nothing is applicable really shame on pizza hut as well as on food panda.
I need pizza to delivered to me as well as refund.

Date was 22 nd november 2017, time around 4 p. M.
Number by which food panda was registered : [protected]
Email by which it was registered : [protected]@yahoo.com
By call number provided : [protected]
Address was a-94/9, saasfocus consulting private ltd.
Order id : m1de-e0uf

For more detail you can call me no. [protected]/[protected].