Food Panda — refund not received for order cancelled on 18th sep 2018

Address:	Thane, Maharashtra, 400607
Website:	Foodpanda

I had placed 2 orders with foodpanda, first dated 18th sep order # u1yv-8jkf and the other 7th oct order a603-yezk but till date i have not received the refund in my account. I have already raised my concern with the chat option available in foodpanda app but the response received from the executives in irrelevant and not constant.
Initially i was told that the refund would be credited in 7-10 working days but this did not happened, later i was told that the refund was already done the next day but this also was false and later at different occassion i was told they are working on the issue.