Food Panda — service and delivery and intentionally making customer harness

Address:

700101

On 3rd November 2018, I place an order (Order id; y8ra-6d1v ) which was picked up by the delivery boy and cancelled it after 50 minutes. I made a call to Resturant and they said the boy left with the food and gave me his details. Your delivery boy said that Food panda won't give him the commission, so he won't deliver the food and said he has dropped back to the restaurant and asked me to reorder and he cut the call.
Like what is happening? I again made a call to the restaurant and they said that rider dint returned the food and he claimed that we can watch his CCTV footage for this.
Which allow me to jump to the conclusion that he had the food and lied and wasted my time, energy and money. And also made me clear that your Management is no more.
On this order, I received a cashback from Paytm and which was reversed after the order was cancelled. May know the reason why? where is my fault? Where is my COmpensation? Why the management didn't have the courage to let me know the reason?

I reordered that food ( Order id; y8ra-gn82) and after that my food was delivered after an hour with extra payment and no cashback and no refund and he even summoned the issue with the ongoing things. I tried to get in touch with representatives in chat but as soon as the issue was told to them, they would exit and leave without any concern.