[Resolved]  Gifta love — Forged Image of the Item

Website:www.giftalove.com

Hi ,

I have recently ordered 2 Box of Ferero Rocher with Rakhi from the above website for my brother for the occasion of rakhi. I had email giftalove people before placing order to confirm the availability of the box that I was looking for. One of their staff member Priyanka emailed me back confirming that they have that product in stock and I can proceed with my order.

However they delivered the wrong box of Chocolates and now I am following up on email with them to confirm what went wrong with my order, they are not bothered to revert me back. I stay in Australia this was the only way I could have sent my love and wishes for my brother however I was cheated. They don't even have courtesy to revert back when they are at fault.

Please look into this matter as this leaves a bad ethics about online shopping from any Indian website. I have already encountered this issue twice before but neglected it, but this is the 3rd time I am having issues buying stuff online.

Your help in this matter will be much appreciated.

Many Thanks
Rachna Jha
[protected]
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Aug 14, 2020
Complaint marked as Resolved 
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Hi All,

Good news... I get my money back yesterday after long fight with this peoples. I had get some details of this company which I am sharing here, which will be useful to you also. Try to constant connect with this people by every way and I am sure they must give your money back or will deliver gift. I think delivering gift now is no matter, hence let at least get your money back, if you had not received yet. May following details of company helpful to you:

Giftalove
CEO - Deelip Singh
Office number[protected]
Gmail - [protected]@gmail.com
Staff (Mritunjay Kumar) - [protected]
Address- B11, Mayur Vihar, Phase-1, New Delhi-91

Also information provided by Kishorekumar of EBS is helpful.

Thanks Kishore, for EBS payment gateway information. The details you had given here helped lot and Mr. Praddep had also helped me to get my money back. Try to contact with EBS also they will help you in getting money back.

I Pray for all, let all get their money back.

Regards,
N_B_S
Hi Rachna,

Sad to know about your experience.
I ordered mine Rakhi from there as well, waiting for delivery. I wish I saw this before ordering. I emailed them about tracking order, just keeping my fingers crossed. I hope this is not repeated with me.

Asmita
Hi...

I had also placed same order to my brother, before 8 days, he yet not received the Gift. Please advice if you get any details to track this orders. I had also mailed them for the same, yet not get any replied. I am worried now if gift will reach or this is fraud.

N B S
Hey Asmita,

I really hope too that nothing goes wrong with your order..

Rach
Hi Rach/NBS,

If you guys get any tracking method email or phone do let me know.

I hope things go well.

Rach,

How did you get in touch with them, via email..any id to share.


Asmita
Hi..

I am also looking foe ant tracking method. The delivery date for my rakhi gift was 16 but it has not been delivered yet. I tried mailing them several times but they did not bother to revert back. Can anyone please tell me how to contact the customer care.

Please help me otherwise my gift to my brother wont reach.


KJ
Hello All,

I received reply from Priyanka, there support personnel. She gave m etwo tracking numbers, one with RedExpress and one with Blue dart.

Strangely the RedExpress one is still lying in chandigarh and BlueDart number dont even exist.

I replied her about that and no reply.

Asmita
Hi Asmita,

Please share the details of contact number or address of there support personnel (Priyanka or what ever) so we can also try. I have also complained to National consumer Forum for the dame. Let's finger crossed for something positive.

N_B_S
Hi,

I have also placed Rakhi for my bhaiya and bhabhi from GiftALove.com, and now I am really worried whether it will be delivered or not.

Do you guys have any information how to contact them as they dont respond to emails.

thanks,
Neha
No information, they respond sometime to emails, but she told me they dont have any contact number. :( I was thinking if there was a way to report their fraud.

-Asmita
Hello All,

Just came across an online complaint filing portal - http://akosha.com/.

Thanks,
KJ
I recently placed an order for 2 items for RakshaBandhan. Giftalove did charge me for both the items and the transaction was successful. When Iwent on the website and logged in to my account, I was surprised to see that it was just showing 1 item in there. I contacted their customer service and Priyana from their customer service contacted back and asked me for the payment proof. I sent her that and she assured that they will ship both items which was never done. I contacted them back and this time Pooja contacted back and asked me the same details again. I have resent everythingng again ur did not hear back from them. I am very frustrated with their service. They took money from me but never shipped the item nor they are replying to my emails.
hi guys...

same thing wid me I am sharing there contact number

Giftalove contact number
[protected]
That Lady Priyanka told me taht they have no contact number..I am so disappointed :(
Hi all

I to order the same.but yet not get the Rakhi.But as per yours review this might be a fake site.

Creation Date: 12-mar-2013 the domain is register on this date with GODADDY.COM, LLC

Will not sit till the time i will not get the answer why they have done this.

Will posted you once get some information.
It is fake site.
This is fake site
The number given above is not working.
This is really ridiculous...I have done the same mistake ...Useless site ..and they are really fraud

-Sonali
They are fraud. I placed my order on 13 august and it hasent been delivered yet.. So disappointed with this website.
Samething with me, I ordered two rakhis, waiting to reach and crossed my fingurew.

If it is not reached, im going to take action as im transfered from US server and and i have evidence.

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