Foodpanda — Denial of services and the refund

SukHman JOt

from Chandigarh, Chandigarh

Address:	160059
Website:	www.foodpanda.in

I placed order to Guru Nanak Sweets & Restaurant mohali sector 66 at 10:36 pm on 30/06/2016 after some time the restaurant called me and said the items making 75% of the total ordered food is unavailable ; which was not described on the website at the time i placed the order . which is totally unfair by both the parties that is the Guru Nanak Sweets & Restaurant and the food panda . when i asked for the refund from the food panda people they said it will take 5 to 7 business days, i dont want it as i paid the amount on spot i want my refund back into my debit card . but they are denying to issue it and i feel like im being astray by them. it is totally unfair i need my money back and want to file the complaint against their denial of services.
ORDER NUMBER: r1vi-p1vi/1
ORDER TOTAL: Rs 221.87

sukhmanjot kaur
[protected]@gmail.com

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Comments

Romil12345

from Pune, Maharashtra

I have order my food yesterday evening but still not received any food from foodpanda and also not answering my calls and foodpand customer care opertors asking me your food will be delivered within 5-10 min i appoliges and all.
While i am asking them to refund me my amount then they are telling its not in there policy.