[Resolved]  Ford India — Manufacturing defect in new Ford Figo in one month of purchase

Address:

Gautam Buddh Nagar, Uttar Pradesh

Dear sir
Mailed this compliant
From: ankit chauhan [mailto:ankkit.[protected]@gmail.com]
Sent: Tuesday, February 11, 2014 7:09 PM
To: President's desk, From (.)
Cc: Customer, Care (.)
Respected Ford MD and Quality Control and Sales Manager

With great dissatisfaction, I would like to bring to your notice the life threatening experience which I had in one month old new Ford Figo (only 2400 km).

On 09 Jan 2014, I purchased Ford Figo ZXi from Noida Ford. The details of the car as follows :
Color : Yellow
Model : Diesel ZXi
Chassis No. : MAJ1XXMRJ1DM86217

On Sunday, 09 Feb 2014, I was going to my home town along with my family. My cousin was driving the car. We stopped for a while and started again. We might have moved 500 meters and the car was at a speed of 50-60 km/hr. The car suddenly lost its contro
l and started moving right ways (wrong side) and when my cousin tried to control it, it suddenly took a sharp left turn while skidding on the road. The road was elevated at that place by almost 10 feet from the ground. Somehow he managed to stop the car just on the brink of entering the ditch. Luckily there was no traffic and no trees in that place and the car didn't topple. We were totally surprised and shocked. None o[censored]s moved for 2 minutes because of the life threatening mishap and the state of the shock we were in, due to what just happened.

The instant experience was, that even after applying the gear and accelerating, the car was not moving. Inspecting the vehicle there, we saw something hanging out of the left tyre. On further inspecting we found that shaft connecting engine to wheel was broken.

We registered a complaint A00052317, regarding the same. The vehicle was towed and sent to Meerut. No one contacted us regrading the same and resolution.

The biggest grievance which I have with ford is that, a new vehicle (just 1 month old) broke on the road while on the move and my entire family narrowly escaped death because of that. It raises a very big question on the quality standard of ford vehicles.
I have few questions :
1) Who owns the responsibility of such kind of breakdown and life threatening situation?
2) What if we might have met with casualty on board moving vehicle, that too brand new car?
3) What if there are other manufacturing defects in the car?
4) How can you restore my trust in Ford vehicle? I am scared to extreme to sit in this car again.

I demand a complete refund as I don't want to sit in this car which was not properly inspected and a poor quality material was used, which landed us in a life threatening situation.

Thanks
Ankit Chauhan


Note: Reply to this mail are not all satisfactory from Ford India and again when asked for the service invoice send a invoice having all together different details apart from the car's number and engine number.Details of the same are


SUGANDH CAPITAL PVT LTD
Customers Details Vehicle details
TUSHAR AGARWAL MAJIXXMRJ1DM86217 Sale date: 30-10-13
D1 FLAT NO[protected]:25 09
ARAVALI APPT FORD FIGO EXI 1.4 B. YELLOW
NOIDA UP16AS0596

OFFICE:[protected]

Followed by the things done by service team of Ford service center.

Major highlight of the service invoice which is wrong and put a big question mark on their process as felt cheated as so many information were wrong and thus gives an impression for there stock clearance gave me a faulty car and thus putted me and my family into live threatening situation. Major highlights for which need to be explained
1- Customer details
2- Sale date as correct date of billing is 31-12-13 and bought the Ford figo D Zxi on 9th jan, 14 from Noida Ford.


Thus, in very much stress as not getting any proper response from Ford India as investing my hard earn money to purchase a new car but what i got was a defected piece of trash as per my one month experience using my car.

Please, Assist me how will my query get resolved.


Thanks
Ankit Chauhan
Mob- [protected]