Ford India — My Figo purchase from Bhavna ford Nerul Navi Mumbai in April 2012 with my car regn number MH 43 AL 1190 and my loan application number AL520405

Address:	400708
Website:	www.capitalfirst.com

I purchased my Figo from Bhavna ford Nerul Navi Mumbai, in April 2012 and my car registration number is MH 43 AL 1190 and as advised by Bhavna Ford Nerul, I took the loan from Capital First Ltd, Mumbai, my loan number AL520405 ( when I took the loan that company was called First flight and later they changed to Capital first ) and duly paid all my EMI's and my last EMI paid on 5th March 2017 and the Capital first acknowledged my mail confirming that my loan is over. They asked me to send a scan copy of my RC book which i sent on 20th March 2017 for which after 1 week they replied, we received your mail and we will look in to it. But till today 19th April, my NOC has not come to me because i need the NOC from Capital first to apply to RTO so as to get my Hypothecation revoked. I asked so many reminder mails but no satisfactory answer, On 17th April I received a mail from them asking for the scan copy of my RC book which i sent on 18th April 2017. I am really frustrated with their highly irresponsible service and when i contacted Bhavna Ford Nerul, they told they will help but i am doubtful. So i want to request you, can you intervene and reprimand the Capital first to act immediately and send the NOC to my registered address, As i am currently employed outside India, i am unable to follow up vigorously and i am really worried and when my wife contacts Capital first customer care they respond irresponsibly.
So pl take up strongly with both Capital first and your Bhavna ford Nerul office people, since because of them i took a loan from Capital first, not knowing their reputation like this.
Yours sincerely
Mr Narayanamoorthy Pichumani