Ford India — Regarding unethical practices by capl ford (bareilly)

Address:

Bareilly, Uttar Pradesh, 243001

Dear sir,

I sagar patwa having a ford ecosport (up25 ay 4039) titanium and also a loyal customer of ford since many years and many cars of ford in my family and friend circle.
I always admire ford's policies towards consumer and the ethics and many times we publicised orally for ford features and services and one of my relative recently bought ford car just because of my suggestions & recommendation.

But from a very heavy heart i have to write here that now i have to keep my words in a bag and i will never recommend any one to buy or go to capl ford bareilly.
Its a very serious issue (unethical & wrong payment charged) which shows that the asinine practices are in capl ford bareilly and due to this i am complaining with points and all are given below :

1. i bought this ecosport car in 2013 from capl ford and i opted 5 services till now and everytime the level of satifaction was disappointed. but this time the worst experience ever from ford service.

2. i went to capl ford for service of my car and some denting painting work on 23rd june than the survey from icici lombard done on 24th june 2016 by mr. rajeev saxena and they told me you can take your car on 28th june 2016.

3. i asked for estimate or quotation but they denied and told me that its your zero dep policy so u don't worry and we will tell you each and everything after survey but nobody told me anything about anything after my requests.

4. the commitment date of delivery was 28th but nobody called or intimated me than i called on 28th to mr. adnan for the same they tolerated it for next day morning, again i called on 29th morning then again he replied to come in evening. i again called on evening than again he replied to come on 30th morning after a long procrastination i went there on 30th june at 1 pm than i am supersized that five employees were seated in my car in very relaxed mood with music and continuous the air conditioner was running in my car.

5. then i complained this issue to service in-charge mr. shyam sundar and he actively came with me to my car and he observed that these guys were running ac without any reason he told everyone that it will be penalised on all five employees and their salary will be deducted.

6. after this complaint i asked for delivery status then again they told me for next day delivery than i got frustrated and angry then they started working and servicing in my car.

7. just because of two days delay in my car delivery i have to higher a rent car and i paid 5600/- for this.

8. after 5 hours wait in service centre my car delivered to me at 6 pm than they asked me to pay 4700/- servicing charges but while i told him to see true service charge in my mobile app the actual amount was 3700/-. after watching this they provide me a bill of 3900/-.
So the question raises that why they asked for unethical 1000/-???

9. after final time of delivery they asked me 31477/- for denting painting and they also told me you will get full amount from insurance company after the mandatory deduction of rs.1000 because its zero dep policy. after payment made i received my car.

10. the main issue is the very next day i was checking the bill copy of capl ford and i found that they charged 700/- for side mirror (glass pad mentioned in bill) but neither it was requested for change nor it changed but without any part replacement they charged it unethically without any prior information.

11. also they charged for quarter panel painting and denting without any pre confirmation from me or it was not in survey report from insurer then why they do this work without my knowledge and charged???

Now the total difference amount due to such worst practices of ford is 8929/- which was paid from my pocket due to unchanged part & without pre confirmation painting which was not requested and some unavoidable behaviour by their employees.

I felt privilege to be a for owner but now after two feedback calls from company and my dissatisfied response nobody reverted or called me to know what happened.
So it was my biggest mistake for buying decision of ford car and i would never suggest anyone to buy any car from ford because if capl ford doing wrong or unethical with ford consumer than what ford centralised team is doing after two feedback calls.

So tell me who will bear this loss and who will compensate my prestige loss and how?

Also i can mention please come bareilly and have a surprise visit in capl ford than you can see what is happening here with ford. because the brand name for is loosing and spoiling their reputation and prestige by such worst employees and ford partners like capl.

Also i can write here, if you find any word wrong here you can penalise me and i will pay the penalty and if the unethical things found by capl what action you are taking against them??
Otherwise i have to take a legal action against such misbehave, unethical practices, wrong payment charges without my knowledge and such procrastination in delivery time.

Now kindly resolve this issue within 15 days from the date of receiving after that i am bound to write to regulatory bodies as well as legally.

Your serious consideration is expected.


Regards,
Sagar patwa
Bareilly (u. p.)
+91-[protected]
+91-[protected]