[Resolved] FreeCharge — Cashback not credited | |||||
I have not received cashback after adding 10000 to my freecharge wallet on 31st august 2016. Freecharge has given that if i add money to freecharge wallet i will get up to 50% cashback. Minimum cashback Rs.20 and Maximum cashback is 500. While adding the amount to my freecharge wallet i applied the coupon GET500, the coupon was added successfully, which means i will get 50% cashback up-to 500 within 24 hours as promised by freecharger. After 24 hours i did not get the cashback, there for i contacted freecharge, i got a reply form freecharge that i used my internet banking for transaction, they said the cashback is applicable if transaction is done using only debit card or credit card. Their clam was not true because i never use internet banking. I used my debit card for translation. Again i mail freecharge telling, i used debit card for transaction giving all the prove like, snapshot of bank otp message which i received form my bank for payment of rs 10000 through my debit card. But still i get a respond that i used internet banking which is not true. I mail twice yesterday and once today morning claiming my cashback but there is no response from freecharge. My earnest appeal is to get the cashback of rs 500 as promised by freecharger. Name Limiwi Sangtam email [protected]@gmail.com phone no [protected] Was this information helpful? | |||||
Oct 7, 2016 Complaint marked as Resolved Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint. Verified Support Sep 06, 2016 Freecharge Payment Technologies / FreeCharge.in Customer Care's response Dear Limiwi, Thank you for writing in! We at FreeCharge constantly strive towards delivering nothing less than excellent service. The Cashback of Rs. 100 Against the order id OC-[protected][protected] has been successfully credited to your account as FreeCharge balance. This can be checked under the ‘Balance’ tab in your account summary at https://account.freecharge.in/app/wallet. You can use this balance for any future transactions on our website. Do write to us if you have any further queries Happy FreeCharging, Customer Success Team www.freecharge.com P.S: To ensure safe on-line transaction, refrain yourself from sharing your account / card information with anyone. | |||||
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Vaibhav Chambers, Unit No. 2A, 2nd Floor, Bandra Kurla Complex, Bandra East, Mumbai, Maharashtra, India - 400051
When you were supposed to give a cashback of ₹500 and you did not, and now you agree it's your fault, still you provided only ₹100 CB. I wonder what more foolish an action can be. Either you should not accept or mistake (which you can't as the person has proof) or accept it and rectify it. Also, as a token for being sorry, you should additionally add some more amount. You should stop trying to fool people as it's ultimately you only who is at loss. For the same reason, I am deactivating my newly created account.