| Address: | Mumbai City, Maharashtra, 400051 | | Website: | www.freecharge.in |
Hi Team,
ON 15 Dec16 AN, I booked a bus ticket through REDBUS, amount 475.00 got debited from my freecharge wallet but the transaction failed at REDBUS with orderId 9123087_1.
The transaction was failed & the amount has been deducted by freecharge without booking the ticket..
Also received a msg in my number about the transaction failure & refund
And i booked it for 2nd time & it succeeded...
My money has been debited for 2 times for the same transaction, in which the 1st one failed
Am asking you to refund my amount as promised by you through text msg after failed transaction
I have called REDBUS customer care, they said "we did not receive the amount from freecharge due to some technical issue and confirmed that ticket was not booked".
I sent an email to freecharge ([protected]@freecharge.com) for the past 4 days but did not receive any satisfactory update on the status. Was this information helpful? | 
On 12 Dec 2016 I have added 390 rupees in my freecharge account.
The money got deducted from bank but not added in freecharge wallet. Please help.
Freecharge login id: Mahesh.[protected]@gmail.com
Transaction remark in bank :
BIL/[protected]/Klickpay Payment S
ervices/ACCOUN