[Resolved]  Freecharge Payment Technologies / Freecharge.in — Money deducted order not received

I have placed an order for pizza from Dominos website using freecharge payment gateway. money successfully deducted from my a/c and also transaction showed sucessfull on freecharge dashboard. however dominos website order captured not showed and they were complaming payment not received from freecharge so order will not be placed. when contacted freecharge they said for sucessful transaction you need to contact merchant. now both freecharge and dominos making customer to play TT and none of them taking ownership. whom should i approach for mtpy Rs997?
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Sep 5, 2021
Complaint marked as Resolved 
freecharge refunded
Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint.
Verified Support
Aug 27, 2021
Freecharge Payment Technologies / FreeCharge.in Customer Care's response
Dear Customer,

We have shared the details on your registered email ID. Kindly write to us at [protected]@freecharge.com for any further queries.

FreeCharge Team
Aug 27, 2021
Updated by Lawu
no i didn't get any response from freecharge
Aug 28, 2021
Updated by Lawu
whom to contact, ask either freecharge/dominos team to contact. i haven't heard from either of them.
Aug 30, 2021
Updated by Lawu
hi, i'm still struggling for my deducted money, nobody is responding its been a week now
Sep 01, 2021
Updated by Lawu
Dear Customer,

Thank you for writing back!

We understand your concern regarding the recent merchant transaction.

As per our records, the transaction is successful, and the payment was credited to the merchant. In case of any query about the successful transaction, please get in touch with the merchant.

In case the transaction is failed and the merchant initiates a refund, it will reflect in your Freecharge Balance immediately or to your bank/card account in 5-7 business days depending on your mode of payment.

If you have any other queries, please visit the Help & Support section on the Freecharge platform.

Happy Freecharging,
Customer Success Team
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