Freecharge Payment Technologies / FreeCharge.in

[Resolved] Freecharge Payment Technologies / Freecharge.in — Non receipt of refund

vishal2505

from Kolkata, West Bengal

Address:

Kolkata, West Bengal, 700054

I am owner of ([protected]@yahoo.com), i created freecharge account by this mail id, i made a payment by this site but my balance deducted by freecharge and my recharge was unsuccesfull now my complaint is that as freecharge told me my money will be refund in 7 days. Today is 14th of day but till now i did not receive no any money in my account.

Order id:- fcea[protected]

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May 14, 2017

Complaint marked as Resolved

Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint.

Verified Support

Feb 14, 2017

Freecharge Payment Technologies / FreeCharge.in Customer Care's response Thank you for writing in!

We are sorry to hear that you have not received the refund for your recent transaction.

For your order FCEA[protected], our payment gateway has initiated auto refund to your respective bank / card on[protected] .This process usually takes 5 to 7 working days.

Since money is already refunded to your bank account kindly contact your bank for the refund status.

We regret for the inconvenience caused. Do let us know if you have any further queries.

Feb 15, 2017

Updated by vishal2505 Kindly understand the situation.
i have not received the refund thats why i have complaint, you are saying it usually takes 5 to 7 working days, but here 15 days have past & i have not received the refund, i have given you the updated bank statement, there you can find it clearly that no refund has been received, so kindly refund my amount of rs 1169/-.
so refund my amount & stop saying the same thing again & again.