[Resolved] Freecharge Payment Technologies / Freecharge.in — Recharge Failed but money deducted from bank | |||||
Hi' team FreeCharge. I have faced a problem while recharging to my airtel mobile no through FreeCharge app.Recharge was failed but My bank account has been debited. After few minutes i received a mail regarding "payment failed retry now" it said "In case, money has been debited without confirmation from our side, don't worry. It will be credited back to your card/bank account by your bank in 24-48 hours." Its been over 24 hours, i have not yet received any benefits or refund for the failed payment. ORDER ID: FCVA[protected] Was this information helpful? | |||||
Oct 8, 2016 Complaint marked as Resolved Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint. Verified Support Sep 06, 2016 Freecharge Payment Technologies / FreeCharge.in Customer Care's response Dear Prasenjit, Thank you for writing in! We understand that you are worried about the refund that you have requested. As per our records Payment gateway initiated auto refund of Rs. 299 to your account on[protected] against the order ID FCVA[protected]. Normal turnaround time for the amount to be credited to your bank account is 5-7 bank working days.In case the refund does not reflect in your bank account within the above mentioned turnaround time, please send us a copy of your updated bank statement from the date of transaction till date. This will help us follow it up with our payment partner. Please note that any cashback given against promotional offers is non-refundable and will remain as a FreeCharge balance. We appreciate your patience & co-operation! Please feel free to reach out to us if you have any further queries. Happy FreeCharging, Customer Success Team www.freecharge.com P.S: To ensure safe on-line transaction, refrain yourself from sharing your account / card information with anyone. | |||||
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