Freecharge Payment Technologies / FreeCharge.in

[Resolved] Freecharge Payment Technologies / Freecharge.in — Recharge is successful by freecharge but my tv operator dish tv says that payment is not received in their account

nonuable

from Delhi, Delhi

Address:	Mumbai City, Maharashtra, 400051
Website:	freecharge

My free charge account no [protected]
transaction id FCDW[protected]
with recharge of 300 (290from debit card and 10from credit account) on nov12016
bt payment is not received by dish tv...
plese sort out mu issues as soon as possible
when i call to dish tv help line they said that there is no tieup between dish tv and freecharge
so i have a problem if there is no tie upthen why they allow freecharge to recharge dish tv .its totally a discusting issue for a coustomer that they were getting trouble themselves between dishtv nd free charge .

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Dec 18, 2016

Complaint marked as Resolved

Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint.

Verified Support

Nov 04, 2016

Freecharge Payment Technologies / FreeCharge.in Customer Care's response Thank you for writing in!

We understand that you are worried about the refund that you have requested.

As per our records payment gateway initiated auto refund of Rs. 290 to your account on 01/11/2016 against the order ID FCDW[protected] and rest Rs. 10 refunded to wallet.

Normal turnaround time for the amount to be credited to your bank account is 5-7 bank working days. In case the refund does not reflect in your bank account within the above mentioned turnaround time, kindly send us a copy of your updated bank statement from the date of transaction till date.

This will help us follow it up with our payment partner.

Please note that any cashback given against promotional offers is non-refundable and will remain as a FreeCharge balance.

We appreciate your patience & co-operation!

Please feel free to reach out to us if you have any further queries.