Freecharge Payment Technologies / Freecharge.in — Transaction failed but rs 3000 debited from my account.

Address:Katihar, Bihar, 854105
Website:freecharge the recharing site.

On 20th december 2016 rs 3000 is debited frim my bank account but not credited to the freecharge wallet.after contacting freecharge they said the refund is initiated on 20th drcember and i will be credited in my bank account within 7 working days but i have not received the rs 3000 yet in my bank account.even after contacting them they are not taking the issue seriously.pls help as soon as possible.
Applicant name:-Trilok kumar saha.
Order ID OC-[protected][protected].
Mb no:- [protected].
[protected].
Email id:[protected]@gmail.com.
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    +91 12 4433 0000
    Freecharge Payment Technologies / FreeCharge.in Address
    Vaibhav Chambers, Unit No. 2A, 2nd Floor, Bandra Kurla Complex, Bandra East, Mumbai, Maharashtra, India - 400051
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