Freecharge Payment Technologies / Freecharge.in — Refund of failed transaction on freecharge

Address:Kolkata, West Bengal, 700048
Website:Freecharge.in

My concern is about the transaction that i made on 28th of dec 2016 for booking my movie tickets via freecharge app from my freecharge account [protected]@gmail.com.
The amount was ₹526 and and while booking the tickets the transaction failed but my bank account got debited by the same amount. I was promised that within 5-7 days i would get my money back but i did not get the refund back till now and i have already mailed freecharge my bank statement and also provided them with the screenshots of the same. My order id was
ID : MOBIOS[protected]. Despite sending various emails to freecharge my problem is not resolved till date.
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    Freecharge Payment Technologies / FreeCharge.in Phone
    +91 12 4433 0000
    Freecharge Payment Technologies / FreeCharge.in Address
    Vaibhav Chambers, Unit No. 2A, 2nd Floor, Bandra Kurla Complex, Bandra East, Mumbai, Maharashtra, India - 400051
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