Submit a Complaint
Online Shopping
Freecharge Payment Technologies / FreeCharge.in

[Resolved]  FreeCharge — videocon d2h recharge failed but amount debited from my account refund not yet received

My videocon d2h recharge failed due to some technical problem it could not complete but my bank account debited with that recharge balance.. Freecharge showing transaction not completed retry and so i did it again and even though it is showing successful rechagre is still pending. I have aelected year plan so it amounts to 3000 approx. For which i can able to use wallet balance of 75 which is also exausted for the balance.. Even without any recharge completed
Was this information helpful?
No (0)
Yes (0)
Nov 16, 2018
Complaint marked as Resolved 
Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint.
Verified Support
Oct 16, 2018
Freecharge Payment Technologies / FreeCharge.in Customer Care's response Dear Kunal,

We understand that you are worried about the refund.

This is to inform you that the transaction against order ID FCDM[protected] was unsuccessful. A refund of Rs.2976.00 has been initiated through our Payment Gateway to your respective bank / card account on 14-Oct-2018.

Normal turnaround time for the amount to be credited to your respective account is 5-7 bank working days (excluding Saturday, Sunday & bank holidays).
Request you to contact your bank customer support to know further about the status of the transaction and quote these numbers.

PG ID: PHMP[protected]
PG Name: bdk

Please note the FreeCharge Gift Instrument of Rs.75 will be credited back to your FreeCharge account within 48 hrs.

Regards,
FreeCharge Team
Complaint comments 
Add a Comment

Related Freecharge Payment Technologies / FreeCharge.in reviews

[Resolved]Freecharge Payment Technologies / Freecharge.in - D Mart store in the FAcebook App[Resolved]Freecharge Payment Technologies / Freecharge.in - Payment For 10065 rs has been debited from icici bank to axis bank for credit card due . But no confirmation is showing1[Resolved]Freecharge Payment Technologies / Freecharge.in - Unauthorized use of my email to open an account for someone else[Resolved]Accelyst Solutions Pvt Ltd - Fraudulent Credit Card Transaction[Resolved]Freecharge Payment Technologies / Freecharge.in - Regarding my refunded amount from red bus2
View all 2441 Freecharge Payment Technologies / FreeCharge.in Reviews

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Freecharge Payment Technologies / FreeCharge.in
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    34%
    Complaints
    2441
    Pending
    0
    Resolved
    828
    View all 2441 Freecharge Payment Technologies / FreeCharge.in reviews & complaints
    Freecharge Payment Technologies / FreeCharge.in Phone
    +91 12 4433 0000
    Freecharge Payment Technologies / FreeCharge.in Address
    Vaibhav Chambers, Unit No. 2A, 2nd Floor, Bandra Kurla Complex, Bandra East, Mumbai, Maharashtra, India - 400051
    View all Freecharge Payment Technologies / FreeCharge.in contact information