Freshmenu — no refund for the order which they did not deliver on[protected]

Address:Bangalore, Karnataka, 5600016
Website:www.freshmenu.com

Hi,
I had ordered food on fresh menu on 20/07/2018 at 3:00pm approx, even after 1hr there were no updates of the order. There were only two options to contact them either by call or mail, i have dropped in mail and called as well but they mentioned my number as unregistered.
I had made the payment so i contacted them via their chatbot on facebook. The y replied that payment as it is pending with the gateway.
After showing them the receipt, still they have not refunded my money, i am attaching a copy of my tez transaction.
According to them my money will be refunded in 5-7 days, but there are no updates

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    Bengaluru
    Karnataka
    India
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