Freshmenu — urgent : very unprofessional behaviour

Address:	Bangalore, Karnataka
Website:	[email protected]

Hi team,

This is a complaint about your customer care department and about your delivery timing.

My order i'd is 9283805

I received my order around 8:00 pm today, i gave the cash to the delivery boy who did not had change and he informed he would come to pick up the cash and give back change by 9:00 pm. I waited until 10:00 pm and called freshmenu customer support informing that it's too late and the delivery boy has not showed up, so could he collect the money tommorow rather than coming at late nights... The executive said he will deliver my message to the delivery boy since he too thinks it should not be late night!

But, i got multiple doorbells at 11:30 pm when one other person came collecting the money on behalf of the delivery boy. I asked him if he was informed about the message i sent but he did not had any idea about that!

I was angry and disappointed and called the customer care complaining about it, to my surprise they said they did not receive any calls for delivery changes from my side!!!

This is very bad experience and i am thinking to deactivate my accounts with freshmenu and also alert my friends who keep ordering from there.. This is very unprofessional behaviour!!!

Regards,
Shivani s.